4 Replies Latest reply: Apr 3, 2012 4:19 AM by Pramod Devkate RSS

Assign incident with specific Category to another group after 30 min.

McKimmi

Can anyone help me with the following issue.

 

I want to reassign a ticket from specified group (e.g. ServiceDesk')  to another group (e.g. Operations) that is open for 30 minutes and has 'DCTM' as Category.

 

Any suggestions?

 

Thanks in Advanced.

 

Robert

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