4 Replies Latest reply: Apr 3, 2012 4:19 AM by Pramod Devkate RSS

    Assign incident with specific Category to another group after 30 min.

    Robert Cremers

      Can anyone help me with the following issue.

       

      I want to reassign a ticket from specified group (e.g. ServiceDesk')  to another group (e.g. Operations) that is open for 30 minutes and has 'DCTM' as Category.

       

      Any suggestions?

       

      Thanks in Advanced.

       

      Robert

      .