3 Replies Latest reply: Mar 27, 2012 4:47 PM by Dirk Anderson RSS

Atrium Integrator - Error Loading Job List

Rob Dudley

Installed AI 7.6.4 SP1 - No errors - OK

 

Started carte server on port 20000 - OK

 

Restarted mid-tier - OK

 

Logged in as Demo via mid-tier to see AI Console - OK

 

No jobs listed on the right?  No Sample Jobs? Hmm...

 

Created a test job using AI Wizard - OK

 

Job exists in Spoon, and when run from within the Spoon app/interface, runs without problems (data is imported into my TEST.IMPORT dataset)

 

Verified Jobs listed in AI console through mid-tier - FAILED

 

Mid-tier log states the following:

 

 

[ERROR] [Message.General] Exception when invoking service 'remoting-service': flex.messaging.MessageException: com.bmc.atrium.lcds.common.AtriumException : Failed to get List of NGIE Jobs.

  incomingMessage: Flex Message (flex.messaging.messages.RemotingMessage)

    operation = getAllNGIEJobs

    clientId = 6F56D440-FF0C-A708-274A-A952A5E90585

    destination = NGIEService

    messageId = E26FD626-F145-26DB-8AEF-26984675A453

    timestamp = 1314907506229

    timeToLive = 0

    body = null

    hdr(DSId) = 6F569289-441D-10A1-0B9A-212E9B22232A

    hdr(DSEndpoint) = my-amf

  Exception: flex.messaging.MessageException: com.bmc.atrium.lcds.common.AtriumException : Failed to get List of NGIE Jobs.

                at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:447)

                at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183)

                at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503)

                at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884)

                at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121)

                at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158)

                at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44)

                at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67)

                at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146)

                at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278)

                at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

                at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209)

                at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227)

                at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141)

                at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103)

                at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source)

                at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source)

                at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source)

                at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)

                at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)

                at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)

                at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)

                at java.lang.Thread.run(Unknown Source)

Caused by: Failed to get List of NGIE Jobs.

                at com.bmc.atrium.lcds.ngie.vo.NGIEJob.getAllNGIEJobs(NGIEJob.java:271)

                at com.bmc.atrium.lcds.ngie.NGIEService.getAllNGIEJobs(NGIEService.java:159)

                at sun.reflect.GeneratedMethodAccessor313.invoke(Unknown Source)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

                at java.lang.reflect.Method.invoke(Unknown Source)

                at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421)

                ... 34 more

Caused by:

                at com.bmc.atrium.ngie.util.WIIntegHandler.getAllJobs(Unknown Source)

                at com.bmc.atrium.lcds.ngie.vo.NGIEJob.getAllNGIEJobs(NGIEJob.java:254)

                ... 39 more

 

 

Any thoughts, fixes, anything?

 

Thanks,


Rob

  • 1. Re: Atrium Integrator - Error Loading Job List
    Rob Dudley

    The issue is in the ar.cfg file.

     

    *NOTE* Atrium Integrator is NOT supported in a Server Group Environment at this time

     

    The AI Server was installed on the Primary AR Application server in our Server Group after the server group was taken down and the primary server removed completely from the group.

     

    The following line was duplicated in the ar.cfg

    Server-Plugin-Alias: BMC.ARDBC.ATRIUM.NGIE BMC.ARDBC.ATRIUM.NGIE <Server-Name>:9556

    ^^References the Server Group name

     

    There should only be ONE line stating:

     

    Server-Plugin-Alias: BMC.ARDBC.ATRIUM.NGIE BMC.ARDBC.ATRIUM.NGIE <Server-Connect-Name>:9556

    ^^References the servers NETBIOS name

     

    Once the incorrect line was removed, and the AR Server restarted, AI functioning perfectly!

  • 2. Atrium Integrator - Error Loading Job List
    dan miller

    yo, good work here...

     

    see when you removed the admin server from the SG, what exactly did you do to ensure the SG remained in a good state?  i.e. what did you do to stop certain processes running on multiple servers like SLM and other escalations?  i can not find any documentation that tells you how to actually safely have a server outside the SG. 

     

    i have just re-introduced my admin server into the SG, for the specific reason that i was getting corrupt SVTs and all sorts of issues due to not knowing how to properly talke the box out of the SG....

     

    do u know if AI is yet supported in an SG? 

  • 3. Re: Atrium Integrator - Error Loading Job List
    Dirk Anderson

    AI is tentatively expected to support SG in the next release.

     

    Message was edited by: David J. Easter