11 Replies Latest reply on Jul 10, 2012 3:50 AM by Misi Mladoniczky

developer studio

ds NameToUpdate Mar 27, 2012 2:59 AM

remedy developer i can't edit(change permission ,create field,link active link,all things it blank and i can't edit) any form exist in application,,,how can be actived it??

1. developer studio

Tej Raj Mar 27, 2012 3:14 AM (in response to ds NameToUpdate)

Hi,

Are you using Remedy ver >= 7.6.04 ?

Regards,
Tej
Like Show 0 Likes(0)

Actions
2. developer studio

Misi Mladoniczky Mar 27, 2012 3:21 AM (in response to ds NameToUpdate)
Hi,

I suspect that you are in 7.6.04 and in the normal Best Practice Mode.

If this is the case, you can only add new objects, which will become Custom objects. These can be changed later.

You can also create Oberlays for the BMC (Base) objects, and after that you can modify them.
Note that to change a form, you need to first create an Overlay for the form, and then on the View
If you want to change more than display-attributes for a field, you need to Overlay the individual field as well

If this is a Bespoke site (without ITSM), you might want to File -> Switch Mode -> Base Development.

Best Regards - Misi, RRR AB, http://rrr.se
1 of 1 people found this helpful
Like Show 0 Likes(0)

Actions
3. developer studio

ds NameToUpdate Mar 27, 2012 3:48 AM (in response to ds NameToUpdate)

thanks ,
Like Show 0 Likes(0)

Actions
4. developer studio

ds NameToUpdate Mar 27, 2012 5:44 AM (in response to ds NameToUpdate)

i have some problem ,,when i change permision or create form and save it the error shwon:(
RPC call failed : Connection reset, 91, Untitled Regular Form

or
Cannot establish a network connection to the AR System server : Connection refused: connect khaled-s04jgf7r:1055, 90, AST:kkk

have any idea ??
Like Show 0 Likes(0)

Actions
5. developer studio

Misi Mladoniczky Mar 27, 2012 5:46 AM (in response to ds NameToUpdate)

Hi,

You are having network communication problems between your machine and the AR Server.

Maybe the AR Server has crashed or is unstable?

Check the server logs arerror.log and armonitor.log to start with.

Best Regards - Misi, RRR AB, http://rrr.se
Like Show 0 Likes(0)

Actions
6. developer studio

Fernando Negre Jul 10, 2012 1:59 AM (in response to ds NameToUpdate)

Hi,

I have followed the instructions and I have changed some properties on a menu. The problem is that these changes I can see through the BMC AR System User, but No through the web access (mid-tier). What can I do?
Why the changes are not updated in the web form ?

Thanks in advance
Like Show 0 Likes(0)

Actions
7. developer studio

Misi Mladoniczky Jul 10, 2012 2:55 AM (in response to Fernando Negre)

Hi,

It might have something to do with your Mid-Tier settings.

One solution that typically works is to login to {midtierurl}/arsys/shared/config/config.jsp and flush your cache.

Some times you need to clear out the browser cache as well...

Best Regards - Misi, RRR AB, http://rrr.se
Like Show 1 Likes(1)

Actions
8. developer studio

Fernando Negre Jul 10, 2012 3:15 AM (in response to ds NameToUpdate)

Yes!! Misi Mladoniczky

Thank you very much. It is resolved.
Like Show 0 Likes(0)

Actions
9. developer studio

Misi Mladoniczky Jul 10, 2012 3:34 AM (in response to Fernando Negre)

Hi,

In that case you should mark this thread as solved.

Best Regards - Misi, RRR AB, http://rrr.se
Like Show 0 Likes(0)

Actions
10. developer studio

Fernando Negre Jul 10, 2012 3:39 AM (in response to ds NameToUpdate)

I can not mark as solved because the original thread is not mine. I have mark your comment as Right. can i do other actions?
Like Show 0 Likes(0)

Actions
11. developer studio

Misi Mladoniczky Jul 10, 2012 3:50 AM (in response to Fernando Negre)

I see.

You should probably have crated a new thread...

Best Regards - Misi, RRR AB, http://rrr.se
Like Show 0 Likes(0)

Actions