Hi,

Are you using Remedy ver >= 7.6.04 ?

Regards,

Tej

Hi,

I suspect that you are in 7.6.04 and in the normal Best Practice Mode.

If this is the case, you can only add new objects, which will become Custom objects. These can be changed later.

You can also create Oberlays for the BMC (Base) objects, and after that you can modify them.

1. Note that to change a form, you need to first create an Overlay for the form, and then on the View
2. If you want to change more than display-attributes for a field, you need to Overlay the individual field as well

If this is a Bespoke site (without ITSM), you might want to File -> Switch Mode -> Base Development.

          Best Regards - Misi, RRR AB, http://rrr.se

Hi,

You are having network communication problems between your machine and the AR Server.

Maybe the AR Server has crashed or is unstable?

Check the server logs arerror.log and armonitor.log to start with.

        Best Regards - Misi, RRR AB, http://rrr.se

Hi,

I have followed the instructions and I have changed some properties on a menu. The problem is that these changes I can see through the BMC AR System User, but No through the web access (mid-tier). What can I do?

Why the changes are not updated in the web form ?

Thanks in advance

Hi,

It might have something to do with your Mid-Tier settings.

One solution that typically works is to login to {midtierurl}/arsys/shared/config/config.jsp and flush your cache.

Some times you need to clear out the browser cache as well...

        Best Regards - Misi, RRR AB, http://rrr.se

Yes!! Misi Mladoniczky

Thank you very much. It is resolved.

Hi,

In that case you should mark this thread as solved.

        Best Regards - Misi, RRR AB, http://rrr.se

I can not mark as solved because the original thread is not mine. I have mark your comment as Right. can i do other actions?

I see.

You should probably have crated a new thread...

        Best Regards - Misi, RRR AB, http://rrr.se