9 Replies Latest reply: Jun 25, 2012 10:25 AM by David J. Easter

Stack Installer 7.6.04 SP2 Missing parts

Koray Kusat Oct 24, 2011 3:06 PM

Hi all,

i just installed ITSM Stack Installer 7.6.04 SP2 on Windows and there are some points which seems missing:

- There is no AIE service in Windows services

- There is no Atrium WebServices service in Windows services

- There is no SLM Collection Point service in Windows Services

- When i try o start SLM Collector service, it says "System cant find the file specified"

Is that normal? If so, how can i install these missing parts?

Regards

1. Stack Installer 7.6.04 SP2 Missing parts

Ramandeep Singh Arora Mar 27, 2012 1:55 AM (in response to Koray Kusat)

Hi Alex

Can you please provide a latest update on the issue?
Were you simply able to install the missing parts or did you face various issues. Please suggest if going with preconfigured stack installer is actually the right choice after your experience with the same.

regards
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2. Stack Installer 7.6.04 SP2 Missing parts

Laurent Matheo Mar 27, 2012 2:05 AM (in response to Ramandeep Singh Arora)

You can't really choose what you want to install with a SSI...
If you want to install something specific, use the individual installers and install each module separately instead of the SSI.
I mean, don't use the SSI at all and use individual installers.
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3. Stack Installer 7.6.04 SP2 Missing parts

Koray Kusat Mar 27, 2012 3:32 AM (in response to Koray Kusat)

Hi,

i was able to install AIE on top of SSI using cmdb installation package (test environment). But i didn't try others. I used invidual installers in production environment. I think BMC should extend SSI content. Because it doesn't contain whole suite.
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4. Stack Installer 7.6.04 SP2 Missing parts

Ramandeep Singh Arora Mar 27, 2012 3:39 AM (in response to Koray Kusat)

ALex: Thanks for this information.

Laurent: I agree but there can be cases (as is the present case with me) that almost everything related to ITSM suite is required including all locale intallations. It won't be a bad option for BMC to have a preconfigured SSI that actually contains "everything" because if BMC is giving a lot in SSI, then it does not make sense to leave a few components behind which defeats the purpose of SSI.
Inclusion of all components will make SSI much more usable.
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5. Stack Installer 7.6.04 SP2 Missing parts

Laurent Matheo Mar 27, 2012 4:59 AM (in response to Ramandeep Singh Arora)

I see that it could be useful for you in your case
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6. Stack Installer 7.6.04 SP2 Missing parts

Wallace Roets Apr 19, 2012 3:10 AM (in response to Koray Kusat)

Hi Alex,

Just to clarify what you just said, you used installer:
BMC Atrium Core 7.6.04 SP2

And selected:
Install BMC Atrium Integration Engine 7.6.04.020000

Just to ensure someone that doesnt full understand this know where to get what (and for future reference for myself )

Regards...
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7. Stack Installer 7.6.04 SP2 Missing parts

Koray Kusat Apr 19, 2012 5:23 AM (in response to Wallace Roets)

Hi Wallace,

that's correct. Also i tried on production and there is no problem. You can safely install AIE in top of SSI.

Regards
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8. Stack Installer 7.6.04 SP2 Missing parts

Vincent Kowalski Jun 22, 2012 3:45 PM (in response to Koray Kusat)

Hey Alex,

When you stated:

i was able to install AIE on top of SSI using cmdb installation package (test environment).

What exactly do you mean by cmdb installation package?

Thanks,

Vince Kowalski
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9. Stack Installer 7.6.04 SP2 Missing parts

David J. Easter Jun 25, 2012 10:25 AM (in response to Vincent Kowalski)

> What exactly do you mean by cmdb installation package?

As mentioned earlier in the thread, the package name would be: "BMC Atrium Core 7.6.04". You can download this package from the same EPD location where you downloaded the SSI.

What is installed with the SSI is referenced here:

BMC Remedy IT Service Management 7.6.04 Suite Stack Installation Quick Reference 25-Jan-2011 PDF

Thanks,
---------------
David J. Easter
Product Line Manager, AR System
BSM & Atrium Solutions Mgmt
BMC Software, Inc.
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