10 Replies Latest reply: Apr 20, 2012 2:36 AM by Stefan Steger RSS

Direct URL to INC with SHR:LandingConsole

Stefan Steger



I try to generate a link, which diretly points to an incident.

I tried the following 2:


http://server:8080/arsys/servlet/ViewFormServlet?form=HPD:Help Desk&server=dev-itsm-ar&qual='1000000161'="INC000000000103"

http://server:8080/arsys/forms/dev-itsm-ar/HPD:Help Desk?qual='1000000161'="INC000000000103


The problem is, that I always get transfered to the SHR:LandingConsle (in URL), showing an empty Incident form.


In my opinion the 2 links should be fine, because they work when I use the HPD:IncidentInterface form instead of HPD:Help Desk in the URL.


Any ideas?


Thanks & Regards,



edit: we are using 7.6.04