5 Replies Latest reply on Mar 10, 2012 8:29 AM by Carl Wilson

    Query regarding Approvals in Review Phase




      In the Approval Process configuration form, my understanding is that there can only be one approval process for each phase. We have configured change management chain process for the Review phase as the first approval is required by the immediate manager of change requester.

      Is it possible that within the Review phase there can be one more approver after the immediate manager approves (but this second level approver will not be part of change management chain and hence i cannot set the max approval level to 2).

      I tried this by configuring an approver for Review phase in the Approval mapping form. After creating a CR, first approval was by the immediate manager which worked fine. But after the manager approved, it directly went to the next approval which is Business Approval. The approver whom i had configured in Review phase (at level 1) was skipped.

      Any idea how this can be achieved?