4 Replies Latest reply: Apr 12, 2012 11:19 AM by James Burnett

Impact Model Designer Error in Atrium CMDB 7.6.04 SP2

Matthias Utiger Feb 28, 2012 8:51 AM

After successfull installation of 'BMC ProactiveNet CMDB Extensions' 8.6.02

============ Plugin/Extension load summary ============

Notification Service Plugin: SUCCESS

BMC_PN: Class and Attribute Definitions for Service Impact Management: SUCCESS

BMC_PN: CMDB Workflow: SUCCESS

BMC_PN: Service Management Data: SUCCESS

BMC_PN: Atrium Explorer Plugin: SUCCESS

=======================================================

I have got the following error on open the Impact Model Designer in the Atrium Core Console Application Launcher (see also the attachment)

The application encountered an error.

There was an error reading the Atrium:ExplorerPlugin form.

Exiting the application.

does anyone have a solution for this error?

Thanks

Matthias

1. Impact Model Designer Error in Atrium CMDB 7.6.04 SP2

James Burnett Mar 8, 2012 12:04 PM (in response to Matthias Utiger)

Did you ever solve this? I am getting the same error.
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2. Impact Model Designer Error in Atrium CMDB 7.6.04 SP2

James Burnett Mar 8, 2012 12:12 PM (in response to James Burnett)

FYI, I restarted the atriumtomcat6 services & the error went away. Hope this helps!
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3. Impact Model Designer Error in Atrium CMDB 7.6.04 SP2

Matthias Utiger Mar 9, 2012 4:04 AM (in response to James Burnett)

Hi
I also restartet the atriumtomcat6 services and the error still occurs .
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4. Impact Model Designer Error in Atrium CMDB 7.6.04 SP2

James Burnett Apr 12, 2012 11:19 AM (in response to Matthias Utiger)
try this:
Log into all mid tier web servers
Shut down apache tomcat on all servers.
Remove the \ARSystem\midtier\PluginsCache folder (make a backup just in case)
Start up the apache tomcat service on all servers

See if that helps.
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Jive