Michele,

That is something that we're looking at for a future release both for incidents and other objects.  For now, templates may help assuming that you don't have too many different combinations of these.  The user can also always start the new incident with the copy button which will open the New Incident page with defaults copied from the original.

Thanks,

Chad

"Modify all" can also be used; also, if they are incidents, on the incident console you can highlight multiple incidents and use the Quick Action "assign to me"....

anne

What version of RemedyForce are you running?  We are currently running the Summer '11 release and I don't see an option of "Modify All" or any Quick Actions.

Thanks in advance.

Massive apologies; I didn't notice this was in the Remedyforce group; I assumed it was Remedy.

Igmore my comment... Sorry!

Anne

To be able to update multiple incidents, the Enable multi-record updates in list views check box for the Incidents console view must be selected in the Remedyforce Console tab settings. For more information, see Customizing the Remedyforce Console tab.