12 Replies Latest reply: Feb 29, 2012 3:40 PM by CLM RSS

Silent Installation of ITSM 7.6.04 SP2 Stack Installer

Hi

 

Does anyone have a sample file for the silent installation of ITSM 7.6.04 SP2?

 

I have seen the out-of-the-box sample files shiped with ITSM, but this only installes ARS, but does not show how to install ITSM in silent mode.

 

So if anyone could share a sampe file for the silent installation of the full ITSM stack installer or any experience with that, that would really help.

 

Many thanks

Helmut

  • 1. Re: Silent Installation of ITSM 7.6.04 SP2 Stack Installer
    Dhananjay Gundre

    Following is command to start silent install for any product on windows –

     

    C:\Installers>setup.bat  -i silent –DOPTIONS_FILE=c:\silent\ini.txt

     

    Where ini.txt is for silent install parameters.

     

    Following is the file to install ITSM only English language views for applications for 7.6.04 SP2.

     

    -P installLocation=C:\Program Files\BMCITSM

    -J ACTION_REQUEST_SERVER_HOST=abc01.labs.mycompany.com

    -J ACTION_REQUEST_SERVER_PORT=0

    -J ACTION_REQUEST_SERVER_USER=Demo

    -J ACTION_REQUEST_SERVER_PASSWORD=Demo

    -J SELECTED_DATA_LANGUAGE=English

    -J BMC_USER_SELECTED_VIEW_LANGUAGES=en

    -J APPLICATIONS_TO_INSTALL=ASSET_MANAGEMENT,CHANGE_MANAGEMENT,SERVICE_DESK

    -J DEFAULT_CURRENCY=USD/2

    -J SAMPLE_DATA=true

    -J OBJECT_MODIFICATION_LOG=true

    -J PRIVATE_QUEUE_PORT_NUMBER=0

    -J BMC_ENABLE_CRYSTAL_REPORTS=true

     

     

    This is only for fresh install. You can find explanation for each parameter in ITSM Installation Guide Page 93.

  • 2. Silent Installation of ITSM 7.6.04 SP2 Stack Installer

    Hi

     

    Many thanks for your reply!

     

    Did you use those parameters already to install ITSM with the stack installer? And if yes, was it working?

    I was testing the parameters you mentioned already before I did my first posting - unfortunately they were not working for me.

    For me it seems that those parameters are only for ARS, but not for ITSM stack installer. E.g. SLM or SRM are notmentioned, there is no possibility to define the private queue for license management engine, ...

     

    So if anyone would have a sample file which was working to install, the ITSM stack installer 7.6.04 SP2, it would realy help!

     

    Thanks

    Helmut

  • 3. Re: Silent Installation of ITSM 7.6.04 SP2 Stack Installer
    Dhananjay Gundre

    I thought you want to install using ITSM installer…..

     

    So you want to perform silent installation of ITSM Suite Stack installer. I will find out more information about it and update you shortly (I hope you have valid reason to use Suite stack installer. I will not suggest this installer for production environment)

  • 4. Silent Installation of ITSM 7.6.04 SP2 Stack Installer

    >I will find out more information about it and update you shortly

    Many thanks!

     

    >I will not suggest this installer for production environment

    I absolutely agree - I need this for test environments.

     

    Many thanks

    Helmut

  • 5. Re: Silent Installation of ITSM 7.6.04 SP2 Stack Installer
    Dhananjay Gundre

    You can find template in utility directory of 7.6.04 SP2 Suite stack installer.

     

    ITSM suite stack installer is database restore and backup. So it will not ask you to all those parameters of individual installer asks. Some of those parameters you need to configure manually, like license management private queue. Object modification etc…

     

    Suite stack installer does not include Atrium Web services.

  • 6. Silent Installation of ITSM 7.6.04 SP2 Stack Installer

    Hi

     

    I also tried the example from the utility directory - did not work.

     

    >So it will not ask you to all those parameters of individual installer asks.

    Unfortunately this is not correct. The ITSM stack installer asks a lot of questions, like installation directory, Java path, MS SQL DB information, AR System Server user name, password, port, name alias, DBMS admin info, AR System password information, Flashboard and Email Engine port information, Tomcat installation, ARS license key and Workspace folders.

     

    The example in the utility folder was not too helpful. Therefore, an example from someone who did this already would really help.

     

    I'm specially interested in the following part:

     

    ################################################################################

    # Available Features

    #

    # The following features correspond to the feature selection tree in the installer.

    # To produce the same behavior as selecting a feature in the selection tree,

    # add the following line to the options file for each feature you want to install:

    #

    #    -A featureName

    #

    # "featureName" is the name of the feature to select.  For example:

    #

    #    -A featureARServer

    #    -A featureAREALDAPDirectoryServiceAuthentication

    #    -A featureDeveloperStudio

    #

    # --productARSuiteKit

    #  |--featureARSystemServers

    #  | |--featureARServer

    #  | | |--featureAREALDAPDirectoryServiceAuthentication

    #  | | |--featureARDBCLDAPDirectoryServiceAuthentication

    #  | | |--featureWebServicesPlugin

    #  | | |--featureSNMPConfiguration

    #  | | |--featureFullTextSearchConfiguration

    #  | |--featureApprovalServer

    #  | |--featureAssignmentEngine

    #  | |--featureEmailEngine

    #  | |--featureFlashboards

    #  | |--featureMidTier

    #  |   |--featureARCrystalWebApplication

    #  |--featureARSystemClients

    #    |--featureDeveloperStudio

    #    |--featureUserTool

    #    | |--featureCrystalReports

    #    | |--featureOdbc

    #    |--featureAlertTool

    #    |--featureDataImportTool

    #

    ################################################################################

     

    I would like to install everything, so how do I have to use the "-A" parameter, specially when not all the ITSM applications are listed above.

     

    Thanks

    Helmut

  • 7. Re: Silent Installation of ITSM 7.6.04 SP2 Stack Installer
    Dhananjay Gundre

    You don’t get choice to install any individual components and specific configuration related to those (except few) in ITSM Suite stack installer. It’s being designed like that. So you provide all options mentioned in template and it will install entire stack.

  • 8. Silent Installation of ITSM 7.6.04 SP2 Stack Installer

    Many thanks again!

     

    Ok, so what would be the text I should use for the -A parameter?

     

    -A featureARServer -A featureAREALDAPDirectoryServiceAuthentication -A featureDeveloperStudio -A ... (continued for all the options available?

  • 9. Silent Installation of ITSM 7.6.04 SP2 Stack Installer

    One additional question.

     

    Does anyone know where I can find the installation log files from the silent install? It seems that the install process starts, but it stops after 30-60 seconds. It would be interesting to see in a log file which parameter was causing the stop of the installation.

     

    Many thanks

    Helmut

  • 10. Silent Installation of ITSM 7.6.04 SP2 Stack Installer
    Laurent Matheo

    If it's Windows it should be in "C:\Users\YourAccount\AppData\Local\Temp" and in "C:\Program Files\BMC Software\Logs\" for example.

  • 11. Silent Installation of ITSM 7.6.04 SP2 Stack Installer
    Dhananjay Gundre

    Here is sample ini file for you (To answer your query you dont need -A option for ITSM Suite stack installer. I this case database is local)

     


    -P installLocation=C:\Program Files\BMC Software
    #Java Platform Selection Panel
    -J BMC_JAVA_JDK_64_BIT_DISPLAY_PATH=C:\Program Files\Java\jdk1.6.0_31
    -J BMC_JAVA_JRE_64_BIT_HOME_PATH=C:\Program Files\Java\jre6
    -J BMC_JAVA_JDK_32_BIT_DISPLAY_PATH=
    -J BMC_JAVA_JRE_32BIT_HOME_PATH=
    -J BMC_AR_SYSTEM_64_BIT_OR_32_BIT_JRE=64
    -J BMC_MIDTIER_JAVA_JDK_HOME_PATH=C:\Program Files\Java\jdk1.6.0_31
    -J BMC_JAVA_EMAIL_ENGINE_SELECTED_FOR_32BIT=false
    -J BMC_JAVA_DEV_STUDIO_SELECTED_FOR_32BIT=false

    # Database option<overwrite/upgrade/server group>
    -J BMC_DATABASE_OPTION=

    #AR Server Database Information for SQL-authentication
    ##########################################################
    -J BMC_DATABASE_HOST=xyz.db.local
    -J BMC_DATABASE_PORT=1433
    -J BMC_DATABASE_LOGIN=ARAdmin
    -J BMC_DATABASE_PASSWORD=DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9
    -J BMC_DATABASE_CONFIRM_PASSWORD=DES\:b76c59dbc2e1433c7a9c2f006a2e2429116840dce695aea9
    -J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=SQLAUTH
    -J BMC_DATABASE_DBA_TABLESPACE_NAME=ARSystem
    -J BMC_DATABASE_INSTANCE=CLM-DB
    -J BMC_DATABASE_UTF=true
    ########################################################

    #AR Server Database Information for windows-authentication
    #############################################################
    #-J BMC_DATABASE_HOST=win2k8-rm-vm2
    #-J BMC_DATABASE_PORT=49374
    #-J BMC_DATABASE_LOGIN=WIN2K8-RM-VM2\Administrator
    #-J BMC_DATABASE_PASSWORD=DES\:5a5eed713a557e53975c2b667dfea815
    #-J BMC_DATABASE_CONFIRM_PASSWORD=DES\:5a5eed713a557e53975c2b667dfea815
    #-J BMC_SQLSERVER_WINDOWSAUTH_OR_SQLAUTH=WINDOWSAUTH
    #-J BMC_DATABASE_DBA_TABLESPACE_NAME=ARSystem
    #-J BMC_DATABASE_INSTANCE=WIN2K8-RM-VM2\SQL2008
    #-J BMC_DATABASE_UTF=true
    #####################################################################

    #AR System Server User Information
    ###############################################

    -J BMC_AR_USER=Demo
    -J BMC_AR_PASSWORD=
    -J BMC_AR_SERVER_NAME=clm-itsm
    -J BMC_AR_SERVER_HOST_NAME=clm-itsm
    ######################################################

    #NE Port related information
    #If this Ports are ot provided the installer wil consider the default values
    #####################################################
    -J BMC_NE_PLUGIN_PORT_NUMBER=9555
    -J BMC_ATRIUM_PLUGIN_PORT_NUMBER=9556
    -J BMC_AIS_LISTENER_PORT=7791

    ######################################################


    # RMI Port related updates
    #If this Ports are ot provided the installer wil consider the default values
    #####################################################

    -J BMC_EMAIL_ENGINE_RMI_PORT=1100
    -J BMC_EMAIL_ENGINE_RPC_PORT=0
    -J BMC_FLASHBOARDS_RMI_PORT=1099
    -J BMC_FLASHBOARDS_RPC_PORT=0

     

    #AR Server DBA User Input
    #####################################################
    -J BMC_DATABASE_DBA_LOGIN=sa
    -J BMC_DATABASE_DBA_PASSWORD=DES\:d6eeebdc5d928e50468311c2db431280474ca904178b3796

    #AR Server Data and Log File inputs
    ######################################################
    -J BMC_DATABASE_DBA_DATAFILE_NAME=ARSys
    -J BMC_DATABASE_DBA_LOGFILE_NAME=ARSysLog

    #AR System Password Information
    ######################################################
    -J BMC_AR_DSO_PASSWORD=DES\:d6eeebdc5d928e50468311c2db431280474ca904178b3796
    -J BMC_AR_APPLICATION_PASSWORD=DES\:d6eeebdc5d928e50468311c2db431280474ca904178b3796
    -J BMC_MIDTIER_PASSWORD=DES\:d6eeebdc5d928e50468311c2db431280474ca904178b3796

    #Tomcat Information
    ######################################################
    -J BMC_MIDTIER_INSTALL_TOMCAT=true
    -J BMC_MIDTIER_JSP_TOMCAT_INSTALL_DIRECTORY=C:\Program Files\Apache Software Foundation\Tomcat6.0

    #AR Server License
    ######################################################
    -J BMC_AR_LICENSE_KEY=ABC-11111
    -J BMC_AR_LICENSE_EXPIRATION_DATE=23-Mar-12

    # Devlepor Studio Inputs
    ######################################################
    -J BMC_DEVELOPER_STUDIO_WORKSPACE=C:\Program Files\BMC Software\Developer Studio

    # User and Alert tool
    ######################################################
    -J BMC_USERTOOL_HOME=C:\Program Files\BMC Software\ARSystem\Usertool

    -J RUN_PRE_INSTALL_ONLY=false

  • 12. Silent Installation of ITSM 7.6.04 SP2 Stack Installer

    Many thanks for this example - this one was working for me!

     

    Many thanks!

    Helmut