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1. Re: Known Error Data Base vs Service Knowledge and Management System
Felix Reichenbach Feb 22, 2012 4:17 AM (in response to Dr. ITIL)Hi
If you are referencing the BMC Remedy ITSM Suite, you can create known error records within the problem management module which will be visible within the incident management module. This is explained in the BMC Remedy Service Desk: Problem Management User guide on page 97.
Regards
Felix
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2. Known Error Data Base vs Service Knowledge and Management System
Matt LaurenceauFeb 29, 2012 4:04 AM (in response to Felix Reichenbach)
(moved to "BMC Remedy" technical Community)
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3. Known Error Data Base vs Service Knowledge and Management System
Dr. ITIL Feb 29, 2012 7:45 AM (in response to Felix Reichenbach)Thank you Reichfel, I'll try to get the user guide.