3 Replies Latest reply: Feb 27, 2012 5:12 PM by Amey Bagwe RSS

In Remedy 7.6.04, what is the lowest Role/Permission you can give to a person and allow them to grant access to their templates - outside of their support groups?

Sara Drew

What  is the lowest role and permission you can give a person that will allow them to create templates and grant access to other support groups - of which they are not affiliated to - so those support groups can use their templates?

  • 1. In Remedy 7.6.04, what is the lowest Role/Permission you can give to a person and allow them to grant access to their templates - outside of their support groups?
    Sachin NameToUpdate

    Hello Sara,

     

    "Infrastructure Change Config" is the change permission required to create change templates.

    The change templates are governed by "Authoring Groups". The Change Config user can tag multiple authoring support groups for a change templates.

    The user with "Change Master" permission can access change records irrespective of support groups accesss.

     

    Regards,

    Sachin

  • 2. Re: In Remedy 7.6.04, what is the lowest Role/Permission you can give to a person and allow them to grant access to their templates - outside of their support groups?
    Sara Drew

    Thank you.  Is it a similar set-up for Incident, as well?   Config and /

    or Master?

     

     

    Thank you -

    Sara

     

    Sara Drew

    ITIL Expert

    ITSM Process Manager - Incident  Problem  Change  Release

    Enterprise IT Service Management

     

    Ph. (309) 675-9170

    tie line 7-725-9170

     

     

     

    From:   Sachin <forums@developer.bmc.com>

    To:     Sara Drew <Drew_Sara_L@cat.com>

    Date:   02/27/2012 03:47 AM

    Subject:        Re: In Remedy 7.6.04, what is the lowest Role/Permission

    you can give to a person and allow them to grant access to their templates

    - outside of their support groups? New message on BMC

    Communities

     

     

     

     

    BMC Communities

    Thread: "Re: In Remedy 7.6.04, what is the lowest Role/Permission you can

    give to a person and allow them to grant access to their templates -

    outside of their support groups?"

    created by Sachin in BMC Remedy - View the full discussion Hello Sara,

    "Infrastructure Change Config" is the change permission required to create

    change templates. The change templates are governed by "Authoring Groups".

    The Change Config user can tag multiple authoring support groups for a

    change templates. The user with "Change Master" permission can access

    change records irrespective of support groups accesss. Regards, Sachin

     

    Previous message from Sara Drew :

    What  is the lowest role and permission you can give a person that will

    allow them to create templates and grant access to other support groups -

    of which they are not affiliated to - so those support groups can use

    their templates?

     

    Reply to this message by replying to this email -or- go to the message on

    BMC Communities

    Start a new discussion in BMC Remedy at BMC Communities

     

     

    Thank you for your participation on BMC Communities.

  • 3. In Remedy 7.6.04, what is the lowest Role/Permission you can give to a person and allow them to grant access to their templates - outside of their support groups?
    Amey Bagwe

    for change : infrastructure change config permission + grp membership OR infrastructure change master permission + grp membership OR infrastructure change user permission + support grp admin functional role

     

    for incident : incident config permission.

     

    not so sure but i think if with infrastructure change config OR infrastructure change master allowed to create / modify templates for other groups. something you need to try out in a staging / test / dev environment.

     

    you can also refer to the BMC ITSM Admin guide for info arnd templates.

     

    thanks.