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In Helpdesk form when a user is logging via user client,when is accessing helpdesk tickets we gave a permissions and wrote our internal workflows to restrict the user not to close a ticket directly from work in progress.He should go via resolved state and closed state.
But via browser in the web services i have given app-administrator permission for this WSDL Service.Now this users are closing the tickets directly without going to resolve state,So can some one suggest which permissions i shud give to this WSDL Service??
Let me know in case of any questions
I need urgent help ASAP.