2 Replies Latest reply: Feb 2, 2012 10:56 PM by Bhaskar Chaitanya RSS

remedy 6.3 Mid tier Permissions query.

Bhaskar Chaitanya

Hi All,


In Helpdesk form when a user is logging via user client,when is accessing helpdesk tickets we gave a permissions and wrote our internal workflows to restrict the user not to close a ticket directly from work in progress.He should go via resolved state and closed state.


But via browser in the web services i have given app-administrator permission for this WSDL Service.Now this users are closing the tickets directly without going to resolve state,So can some one suggest which permissions i shud give to this WSDL Service??


Let me know in case of any questions


I need urgent help ASAP.