8 Replies Latest reply: Jan 25, 2012 8:49 AM by Luis Varela RSS

Confused in concept of Operating Company

kumar premankit

hii,

 

I  m confused in concept of Operating company ??

  • 1. Confused in concept of Operating Company
    Carl Wilson

    Hi,

    please refer to the Multi Tenancy Guide for you server version for an explaination of the different Company types and how they operate.

     

    Cheers

  • 2. Confused in concept of Operating Company
    kumar premankit

    hi Carl,

     

    thanks fro answering ...But i read em ...

    it says

     

    "Companies for which you provide support."

     

    But i still find it confusing ...If i m offering support to three diffferent company say A , B , C ...en all three are my operating company ...But who am i for them ????

     

    More over if they r my operating company then why i need to define there catalog , there structure...doit make sense ???

  • 3. Confused in concept of Operating Company
    Smita Ithape

    Hi Kumar,

     

    You are the service provider to them...opcat and prodcat  is for which product and which type of services you are providing them..Go to the foundation pdfs you will get a clear idea..

     

    Regards,

    Sam.

  • 4. Re: Confused in concept of Operating Company
    Yogini Rajemane

    Hi Kumar,

     

    "Companies for which you provide support." sounds little bit confusing. But It  means Company who provide support to other company is a operating company.So if  X-company provide services to A,B,C then X-copmany is operating companyand A,B,C are customer company.

    Catalog are used to define to what type of product and operational services the operating company cater to.Prod cat and Op cat are also used for assignment purpose.

    Hope it will clear you doubt.

  • 5. Re: Confused in concept of Operating Company
    manju NameToUpdate

    Hi Kumar,

     

         If you are providing services to other Company, Other company should be have company type as Customer. Otherwise assignment rule will not work. So operating company may be a customer company when we add the company type as Customer.

     

         In your case, you are providing services to A, B, C means your company type should be Operating Company and A, B, C should have comany type as Customer.

     

    Hope it will give you some idea.

     

    Best Regards,

    Manju

  • 6. Re: Confused in concept of Operating Company
    Carl Wilson

    Hi,

    here is an explaination of the different types:

     

    Company TypesOperating CompanyBusiness units or entities that are part of the internal support organization and is associated with Contacts and Support Groups.
    CustomerBusiness units or entities supported by the organization and is associated with Contacts.
    VendorExternal companies providing support and/or supplies.  Associated with Support Groups and Vendor Assignment.
    ManufacturerExternal companies providing products and/or services.  Associated with Product Categorization.
    SupplierExternal companies providing supplies.  Currently for informational purposes.
    Generic ContactCompanies without a formal business relationship.  Associated with People Profiles.


    As multi tenancy is done at the Company level, you need to understand the importance of the different Company types and data that is segregated with the different types (not just Assignment).

     

    There are many discussions on here available for reading, along with the training materials and guides supplied by BMC.

     

    https://communities.bmc.com/communities/thread/41604

    https://communities.bmc.com/communities/thread/30917

     

    Cheers

  • 7. Confused in concept of Operating Company
    kumar premankit

    hey all,

     

    Thanks for ur help.. I got the picture correct. So can we define same company as operating and customer company

    and if yes which would be primary type ???

  • 8. Confused in concept of Operating Company
    Luis Varela

    Yes.  A company can be Operating and Customer type at the same time.  There are not primary type.

    Is like when you assign app permissions.  A person can have Incident User and Problem User permission.  None of them are primary.  The person just have both permissions.