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please refer to the Multi Tenancy Guide for you server version for an explaination of the different Company types and how they operate.
thanks fro answering ...But i read em ...
"Companies for which you provide support."
But i still find it confusing ...If i m offering support to three diffferent company say A , B , C ...en all three are my operating company ...But who am i for them ????
More over if they r my operating company then why i need to define there catalog , there structure...doit make sense ???
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You are the service provider to them...opcat and prodcat is for which product and which type of services you are providing them..Go to the foundation pdfs you will get a clear idea..
"Companies for which you provide support." sounds little bit confusing. But It means Company who provide support to other company is a operating company.So if X-company provide services to A,B,C then X-copmany is operating companyand A,B,C are customer company.
Catalog are used to define to what type of product and operational services the operating company cater to.Prod cat and Op cat are also used for assignment purpose.
Hope it will clear you doubt.
If you are providing services to other Company, Other company should be have company type as Customer. Otherwise assignment rule will not work. So operating company may be a customer company when we add the company type as Customer.
In your case, you are providing services to A, B, C means your company type should be Operating Company and A, B, C should have comany type as Customer.
Hope it will give you some idea.
here is an explaination of the different types:
Company Types Operating Company Business units or entities that are part of the internal support organization and is associated with Contacts and Support Groups. Customer Business units or entities supported by the organization and is associated with Contacts. Vendor External companies providing support and/or supplies. Associated with Support Groups and Vendor Assignment. Manufacturer External companies providing products and/or services. Associated with Product Categorization. Supplier External companies providing supplies. Currently for informational purposes. Generic Contact Companies without a formal business relationship. Associated with People Profiles.
As multi tenancy is done at the Company level, you need to understand the importance of the different Company types and data that is segregated with the different types (not just Assignment).
There are many discussions on here available for reading, along with the training materials and guides supplied by BMC.
Thanks for ur help.. I got the picture correct. So can we define same company as operating and customer company
and if yes which would be primary type ???
Yes. A company can be Operating and Customer type at the same time. There are not primary type.
Is like when you assign app permissions. A person can have Incident User and Problem User permission. None of them are primary. The person just have both permissions.
What is the need of defining the company type? Why can;t we configure a new company without defining the company type.
What is the need of defining the company type? Why is it necessary?