3 Replies Latest reply: Jan 10, 2012 3:49 AM by Nivedita Roy RSS

remedy automation

suganthi@123

Hi All,

 

Iam new to remedy...i know how to use it..but not aware of the backgroup technology behind it....

 

Iam wokring in the technology...when people rasie tikcts we used to work on it....

 

I thought of doing some creativity..we have an option to kepp the tikcets in pending..

 

I would like to know how to change the status automtaically when it reaches a particular time.....

 

it wud be really helpful when someone helpms me with my requirement