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1. Problems using quick Template
Raju Mangali Apr 13, 2012 1:57 PM (in response to klaus klaus)Hi,
are you creating tickets through SRM template or selecting the template from Incident itself. Can you bit more clear on this. also share Environment details.
Also please check the user is having Incident user permission or not.
But still now I am not used SDE Suite version 9.20.4222.0 this.
Regards
Raju M.