4 Replies Latest reply: Dec 6, 2011 3:39 PM by Carl Wilson RSS

    Closure categorization in request fulfilment process

    Dr. ITIL

      Hello there I have a question,

       

      According to best practice you must place a closure categorization at Request closure Activity, how can you do this on Remedy? I start looking at Service Request Management module but I can't find neither initial categorization nor closure categorization. Do I have to look for this on Work Orders Module?? Right here I found initial but not final Category.

       

      I'm using version 7.6.03

       

      Thanks!