4 Replies Latest reply: Dec 6, 2011 3:39 PM by Carl Wilson RSS

Closure categorization in request fulfilment process

Dr. ITIL

Hello there I have a question,

 

According to best practice you must place a closure categorization at Request closure Activity, how can you do this on Remedy? I start looking at Service Request Management module but I can't find neither initial categorization nor closure categorization. Do I have to look for this on Work Orders Module?? Right here I found initial but not final Category.

 

I'm using version 7.6.03

 

Thanks!