10 Replies Latest reply: Jul 9, 2012 1:52 PM by David Pine RSS

SRM Conditional Approval - Specific Person possible?

Harry Lee

Is it possible to have a conditional approval that gets assigned to specific people (not using management chain)?


I was able to create a conditional approval using approval chain (Service Request – Management chain).

It works when there is another approval chain that will approve the request when it errors out. (A dummy approval chain I guess)


Then I tried setting a conditional approval chain to 2 different people depending on the answer.

But it looks like I need to use the approval mappings to send the approval request to a specific person.

But this approval mapping form does not have advanced qualification for me to use to map the SR Type field in the approval chain qualification.