8 Replies Latest reply: Nov 9, 2011 10:12 AM by Anne Brock RSS

    ITSM 7.0 / Incident / Copy to New

    Tyler .

      Is it possible to use "Copy to New" on an existing Incident Management ticket without any issues / problems in the workflow (i.e. hidden fields).

      Users would like to be able to copy tickets.

      Thanks!

      Ty