there are many things that could take part at this problem: first of all check bii4p configuration file that this event class in not excluded,if not turn on debug & tracing on bii4p and check logs if something comes into bii4p, another thing that can be checked is bii4p configuration profile (through bii4p config tool - check what severities & classes are passed and proper km's are loaded - there is option to send all events from agent but than you got many unwanted alarms and that option should help only during debug... if you succeeded to get event at least into bii4p... if bii4p will receive events than problem should be seeked in IM rules ... good luck !
Thanks for your quick answer !
Already done this !
I've suppressed the event filter from BII4Patrol.
I'started the BII4Patrol in trace mode (src).
In my BII profile i've set 'all agents', so I trap all the events form all KM.
In the trace of my BII, I never seen my events coming.
It's odd, because we use custom for Unix log, and we receive in PEM those events, catalog LOGGeneral, event LOG.
In my opinion, there's a event filter stuff somewhere in the agent...
You can set the debug log on Console server side to see if the event is received and forwarded to BII4P. To do so you need start the console server from command line:
1. Stop running console server
2. From Command Prompt type:
3. restart console server from Command Prompt
4. start the client
5. The console server will log the event details in two files:
$PATROL_ROOT/log/cserver/layout/PATROL_CSERVER_xxx/. The files will be lt_trace-youProfileName and cc_trace-youProfileName respectively.
Examin the trace files to see where the event goes:
lt_trace will show event received from Agent
cc_trace will show CommonConnect received the event and send out
I see my events through the BII4Patrol profile, out of the cserver.
My problem is surely coming from the BII, maybe it can't parse the event because of the format.
Need to check the internal variables for notify, and adding the missing informations in the vent details (join it for information)
NOTIFY_EVENT Message: Date 27/04/2006 Source: Print Time: 10:36:51 Category: None Type: Warning Event ID: 20 User: AUTORITE NT\SYSTEM Computer DWD1004179Record Number: 5152Description:Le pilote d'imprimante HP LaserJet 4300 PCL 6 pour Windows NT x86 Version-3 a été ajouté ou mis à jour. Fichiers :- UNIDRV.DLL UNIDRVUI.DLL HPC43006.GPD UNIDRV.HLP PCL5ERES.DLL HPLJ21P6.GPD PCLXL.DLL PCLXL.GPD P6FONT.GPD PJL.GPD P6DISP.GPD TTFSUB.GPD UNIRES.DLL STDNAMES.GPD HPCUI05.DLL HPCXRD05.DLL HPBMIAPI.DLL HPBOID.EXE HPBOIDPS.DLL HPBPRO.EXE HPBPROPS.DLL HPPAPTS0.DLL HPPASNM0.DLL HPPAPML0.DLL HPZIPM12.EXE HPZIPT12.DLL HPZINW12.EXE HPZISN12.DLL HP6MAC05.GPd HPCLJX05.HLp HPBMMON.DLL HPDOMON.DLL HPBHEALR.DLL HPC43006.XMl HPCSCH05.DTD HPC4300C.INi HPCSTR05.DLL HPCEVT05.DLL HPJCMN2U.DLL HPJIPX1U.DLL HPSMAC05.GPD hplj4300.cfg hpcdmc32.dll hpbcfgre.dll HPZIPR12.DLL.
Event Details: dwd1004179,10.12.37.142,3181,3181,NT,dwd1004179,,,__NA__,ALARM,0,Thu Apr 27 10:37:14 2006,10:37:14,Romance Standard Time,,,,,,,NT 5.1 Service Pack 1,,,,,V18.104.22.168i,C:
Notification File: <null>
I give it a try
oh i missed that you are using also NOTIFY_EVENT ? there is common problem with this - you have to create your own bii4p configruration file (name it f.e. myconfig then modify it via config tool to remove line "AS_EVENTSPRING:NOTIFY_EVENT" (be sure it's removed by looking at file in Patrol7/log/cserver/cc_client_config). then modify in bii4p_start.opts line with cfgid to appear like:
restart bii4p and try to play with it