11 Replies Latest reply: Sep 30, 2011 3:22 PM by Laurent Matheo RSS

Owner Group Error

Sweety Khanna

Hi Experts,


The user has submitted an Incident Ticket in which the Owner Group fields are blank, now when I try to cancel that ticket its throwing the below message;


"The Owner fields (Owner Support Company, Owner Support Organization and Owner Group) always require an entry after submission. Specify the owner using the menus. (ARERR 1291010)"


When I tried to manully enter the values in the owner fields its throwing the below message;


"To change the ownership of an incident, you must be a member of the owner group. (ARERR 1290010)"


Now how can I be the member of that support group which is blank ?


Please help me out to change the ownership of this incident or to cancel this ticket.