I have a user experiencing the same issue, on the WO Console and only for Selected Groups. Have you discovered a reason for this yet?
I got the hot fix from BMC.
And its done.
Which is that misterious hot fix? ;P
I'm getting the same error (I think) when clicking on Incident Management Console (IMC) link (from Home Page).
Sounds strange, but this happens only on the Web and for a particular user.
The problem arises if I define (for that particular user) a company on App Preferences.
If I leave the Company field blank, the "initial search" on IMC works fine.
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Its the problem with Active Link work flow, the BMC has already root cause for this, you can just open a ticket with BMC and let them know about your issue. You will get fix ASAP.
Thanks & Regards