• BMC Remedy ITSM Suite Preconfigured Stack Installer 7.6.04 for
  • Microsoft Windows 2008 (64 bit) on Microsoft SQL 2008 and on Oracle 11g
    • Stack Installer can only be installed with ARS Port Mapper. In Windows you need to unininstall the Microsoft Port mapper (if it is installed) first due to conflicting port numbers and thus not compatible with the ARS. (Knowledge Article 354474)
    • Delta Data Migration - Is not working, it complains that tls71012dXP_NET_9.dll is missing. After I've fixed this (Can also be fixed by changing the 'Environment Variable' - PATH so it includes the migrator installed directory path), I get another error "Migrator Application Directory was not found". This should be fixed after updating the 'migrator-dir' variable in the configuration.xml file as per the DDM White Paper (Page 20)
    • CMDB Federated Interface all point to server: SJC-W28VM-AR01 (BMC.CORE.CONFIG:BMC_FederatedInterface)
    • BMC Atrium Impact Simulator Global Preferences points to server: vw-sjc-sas-sp03.labs.bmc.com (AIS:GlobalPreferences)
    • CAI - Command Automation Interface form points to server: vw-sjc-sas-sp03.labs.bmc.com (CAI:AppRegistry)
    • MidTier configuration (http://servername:8080/arsys/shared/config/config.jsp) stores server in all uppercase. When you try to modify anything, it doesnt accept changes, you need to create a new server and delete the old one to make any modifications. Sometime the application password doesnt work (authenticate) after a fresh install
    • BMC Developer Studio doesn't have a big enough heap size to open Active Links. You need to adjust the heap size in the devstudio.ini file, I usually set this to: -Xms1024m -Xmx2048m

NOTE: If you install SMPM, remember to update the "SYS:Integration Management" form with the hostname details. For some reason the installer doesn't do it when I install it

Wallace