1 Reply Latest reply: Jul 5, 2011 9:48 AM by David J. Easter RSS

Crystal Report Viewer for Web clients

shruthi vijay



Is it possible to use Crystal report viewer for web clients also even without a crystal report server. However , We have not found any information regarding the same in any BMC Documentation or BMC Website.


We do not have any licensed crystal report server. How Crystal report viewer can be used for web clients for viewing/getting ITSM OOTB reports?




  • 1. Crystal Report Viewer for Web clients
    David J. Easter

    No.  To view crystal reports on the web you will need a Crystal report server.  This is documented in the Mid-Tier Guide and compatibility matrix, among other places.


    If you do not wish to purchase a Crystal report server - either through SAP or through BMC - you may consider utilizing the web reporting capability first introduced in ITSM Suite 7.6.03.  This would enable you to view OOTB reports on the web without needing a Crystal report server.


    My blog has a quick summary of web reporting, if you're unfamiliar with it.





    David J. Easter

    Product Line Manager
    Remedy Platform
    BMC Software, Inc.