Write an escalation on the form with run if condition 1=1 and add run process action
Application-Delete-Entry "$SCHEMA$" $1$
this will delete all the records from the form.
I have no access to my AR System database.
if my form name is as a:b:c
Then what may be the schema name ?
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It will be Application-Delete-Entry "a:b:c" $1$ to delete all records. Schema Name is same as form name in Remedy perspective. The Application-Delete-Entry "$SCHEMA$" $1$ will also work because Remedy will take the current form name in place of $SCHEMA$.
Thanks a lot Anusha.
Thanks lot Ashish..