3 Replies Latest reply on May 24, 2011 7:46 PM by Amey Bagwe

    Task Notification

    Paresh Deshpande
    Paresh Deshpande May 18, 2011 1:15 PM

      Hi Guys,

                     When I create a task, it is sending 2 mails of assignment(same one). Can anybody assist me for the same? Thanks in advance.

      I am using Remedy 7.1 and ITSM 7.0

       

      Paresh Deshpande

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        • 1. Task Notification
          Anusha Das
          Anusha Das May 18, 2011 1:32 PM (in response to Paresh Deshpande)

          What does the notification event say for both these emails? You can find it on the Notification Audits of the task itself.

          • 2. Task Notification
            Vishal NameToUpdate May 24, 2011 7:45 AM (in response to Paresh Deshpande)

            I guess out of the 2 notifications, one may corresponds to an Individual and other one to a Group.

            However, it can be nail down by looking at the Notification Event in the Notification Audits (as suggested by Anusha) along with the body content of notification message.

            • 3. Re: Task Notification
              Amey Bagwe
              Amey Bagwe May 24, 2011 7:46 PM (in response to Paresh Deshpande)

              Notifications audits is the best way to determine which notifications were sent to whom. Still, If all the basics are in place then you might want to check if notifications are active for multiple locales in ITSM. check the forms

               

              NTE:CFG Notification Events

              NTE:SYS Define NT Events

              SYS:Notification Messages

               

              you can also use the NTE:Notifier Log form to get more information about the notifications which were sent out.

               

              -Amey.