Does anyone know how to change the OOTB column separator for web reports? Or is it hard coded and not configurable at all?
For clarifying my question:
I have some users who want to export ticket details to MS Access, Excel etc. They do not have a Windows client, hence the web client is the only option. That causes an one problem: the column separator of the OOTB ITSM 7.1 and 7.6 is a "colon" which means, that a text fields having colons within a text value, are split incorrectly.