1 Reply Latest reply: Apr 26, 2011 7:27 AM by purkka0206 RSS

How to change a default column separator of web reports (CSV) in ITSM 7.1-->?

Purkka

Hi

 

The default column separator for OOTB web reports is a "colon" (,). How can i change it permanently being as a semicolon (;) or even a pipe (|)?

 

Thanks for you answers.

  • 1. Re: How to change a default column separator of web reports (CSV) in ITSM 7.1-->?
    purkka0206

    Does anyone know how to change the OOTB column separator for web reports? Or is it hard coded and not configurable at all?

     

    For clarifying my question:

    I have some users who want to export ticket details to MS Access, Excel etc. They do not have a Windows client, hence the web client is the only option. That causes an one problem: the column separator of the OOTB ITSM 7.1 and 7.6 is a "colon" which means, that a text fields having colons within a text value, are split incorrectly.

     

     

    -Matti-