7 Replies Latest reply: Feb 26, 2011 12:53 AM by hex ranr RSS

HowTo: PATROL Intergration Engine Installation?

Volker Scheithauer

Team,

 

I was told that we should run the PATROL integration engine on another machine, separate from the pnet server.

Well, how do I set this up? Is there s simple "dummy" guide? My attempts so far failed to get it running and now I start from scratch ....

 

Regards, V.

  • 1. Re: HowTo: PATROL Intergration Engine Installation?
    manohar179

    You need to install PNET Agent for this. While installation choose the option Patrol Proxy.

     

    Thanks

    Manohar

  • 2. Re: HowTo: PATROL Intergration Engine Installation?
    Garland Smith

    On a related note:  It was my understanding that the Phone Home

    feature/Integration Service would not work

     

    using the local Agent.  However, I understand that our installation works

    fine using the Phone Home feature

     

    with Integration Service to register and integrate with ProactiveNet using

    local Agent.  Can someone comment

     

    on this?

     

     

     

    Thank you,

     

     

     

    Garland Smith

  • 3. Re: HowTo: PATROL Intergration Engine Installation?
    Hal DeVore

    Garland,

     

    It is important to distinguish between the "Local Agent" (a specially configured BPPM/PNET Agent that is installed with the BPPM server) and an additional agent installed on the same system as the BPPM Server.

     

    The "phone home" feature of the Integration Service will not work with the Local Agent.  So the correct choice during installation of the BPPM Server is to not enable the Integration Service.  I've been told that the option is being removed in the next update.

     

    The feature does work perfectly well if a second BPPM/PNET agent is installed on the same system as the BPPM server.  Note that you will not be given the choice to install the Integration Service on a second BPPM/PNET agent on any system.  If you installed the Integration Service with the Local Agent, you'd have to remove it before installing the second BPPM/PNET agent.  And of course it works fine when a BPPM/PNET agent is installed on a different system.

     

    And the other features of the Integration Service work perfectly fine even with the Local Agent.  So you can use old-style manual configuration of PATROL adapter even if you install the Integration Service with the Local Agent.

     

    --Hal

  • 4. Re: HowTo: PATROL Intergration Engine Installation?
    Garland Smith

    Hello Hal,

     

     

     

    Thanks for the clarification.  I was aware of the distinction but it's

    always good to mention this at every

     

    opportunity.

     

     

     

    The thing that puzzles me is that I've been told by one of my coworkers that

    when installing new PatrolAgents,

     

    they configured the phone home feature to point to the ProactiveNet local

    agent (the one that's installed with

     

    ProactiveNet Server) and the integration worked with no issues.  Everything

    I've been told leads me to believe

     

    this should not have worked but he says it did.  I wanted to understand how

    this is possible.

     

     

     

    I realize that the setup that we're currently (i.e. using ProactiveNet local

    agent instead of remote agents) is

     

    not the best choice and this is something that we plan to change.  It's just

    that using the local agent is the

     

    path of least resistance, that it's a natural choice when building up a new

    system.  However, I'm sure that

     

    continuing down this path is likely to lead to a scalability nightmare

    affecting monitoring and performance

     

    of ProactiveNet.

     

     

     

    Thank you,

     

     

     

    Garland Smith

  • 5. Re: HowTo: PATROL Intergration Engine Installation?
    Hal DeVore

    You're correct that using the Local Agent (or even an additional agent on the same system) isn't scalable.  As you well know, the BPPM Server has a lot of work to do running analytics, loading the Local Agent up with anything extra just isn't a good idea.  It's a good choice for proof-of-concept and demo installs.

     

    Shoot me a private message or email with the name of the person who was able to get the Integration Service to work with the Local Agent.  The PATROL experts (you know who I mean) have thoroughly diagnosed this and stated that it will not work.

     

    --Hal

  • 6. Re: HowTo: PATROL Intergration Engine Installation?
    Hal DeVore

    Manohar,

     

    Just want to throw in here that as of BPPM 8.5, the service formerly known as the PATROL Proxy is now called the Integration Service.  The option during install of the server is "Integration Service" (don't check this when installing the BPPM Server!) and all the documentation now refers to it as the Integration Service.

     

    It serves to integrate the BPPM Server with multiple different external data collection mechanisms, not just PATROL.

     

    --Hal

  • 7. HowTo: PATROL Intergration Engine Installation?
    hex ranr

    Thanks, I just need this

    .