9 Replies Latest reply: Jan 28, 2011 1:56 PM by Steve Wilson RSS

    No Incident or Work Order ID created from SRM request

    Alan Blake

      In a 7.6 p2 fresh install

      Imported sample SRDs

      Deployed "Voicemail" and "Request Business Application"

       

      Submitted new Voicemail request (which has a backend Incident fulfillment).  However when I look at the Process Overview no Incident ID was created

       

      no_incident_ID.jpg

       

      Have similar issue with the business application which spawns a work order...with on ID

       

      Do I have to enable the backend fulfillment processes after importing the samples?