9 Replies Latest reply: Jan 28, 2011 1:56 PM by Steve Wilson RSS

No Incident or Work Order ID created from SRM request

Alan Blake

In a 7.6 p2 fresh install

Imported sample SRDs

Deployed "Voicemail" and "Request Business Application"

 

Submitted new Voicemail request (which has a backend Incident fulfillment).  However when I look at the Process Overview no Incident ID was created

 

no_incident_ID.jpg

 

Have similar issue with the business application which spawns a work order...with on ID

 

Do I have to enable the backend fulfillment processes after importing the samples?