2 Replies Latest reply: Aug 26, 2010 10:23 AM by DavidR RSS

Easiest way to assign approvals to groups?

kschaub

Hi,

 

I only need one person out of  each group to approve a change request, and I'm not sure how to get that set up.  Is there a way to create an approval and then assign it to a group, so that each person in that group would have the approval available in their BMC Self Service Desk? Then in my ideal world, and this may be asking to much at this point....is there a way to have the approval display itself as Approved to all the users in the group as soon as any one person in the group approves it?  I tried reading through the Admin guide, and the change management guide and didn't see any straightforward way to do it. I'd really appreciate any advice anyone has to offer.

 

If that isn't possible, what else could be done?

 

Thanks!

-Katie

  • 1. Re: Easiest way to assign approvals to groups?
    Bhupendra Rajpurohit

    Hi,

     

    Approvals can be setup (Individual or Group in "Approval Mappings" form) automatically and can be assigned to the group as per the mappings defined in Approval mapping form.

     

    You can setup Group approval in 'Approval Mappings' form for each phase whichever you are interested. When you setup group approval then if all the members in the group have functional role as an 'Change Approver' then everyone will be able to approve the request whichever is assigned to this group.If you are interested in only one member from the group to approve the request then you provide functional role as 'Change Approver' to that specific user only , so that other users from that group will not be able to approve the request.

    The users will be able to see the list of approvers in the Approval table of the change request. If the request is approved then user can check the approval status by selecting value as 'Approved' in Show field of Approval table in change request (ITSM 7.6).

     

    Thanks

  • 2. Re: Easiest way to assign approvals to groups?
    DavidR

    Hi Katie,

    It looks like you can amend the Approval Engine settings for the change process to say either 'One Must Sign' or 'All Must Sign'

     

    Open the form AP:Process Definition and search for 'Process' = "Change Level IA - Implementation" or whatever process you're interested in.In the 'If Multiple Approvers' field it should say "All Must Sign". Setting it to "One Must Sign" means that only one approver in each group needs to approve on behalf of the rest.

     

    See page 219 in the v7.5 Remedy Approval Server Guide.

     

    regards

    David