0 Replies Latest reply: Jul 27, 2010 9:29 AM by gaurav bhardwaj RSS

    Troubleshooting EMC-ECC KM Issue for patrol 7

    gaurav bhardwaj

      Hi,

      I had installed and configured the EMC-ECC km on patrol iagent running on windows 2003 (I tried on windows 2008 as well but it seems KM is not supported) as well as on console server running on windows 2008. Then I had done the below mentioned configuration

       

      1) on SNMP service, add the ECC server IP in the trap reciever list and restart the service

      2)update the ecc3pi.ini file with correct community string for slot snmp_community. (Please confirm whether it will accept only "public" or can accept anything)

      3) restart the ecc3pi.exe

      4) using patrol console, define the gateway

      5) doesn't provide anything in the include\exclude filter list

      6) Restart the patrol agent

       

      On ECC side we have configured the SNMP alerts and cng.ini to send the traps to Agent running EMC KM.

       

      After doing so I can see the gateway apear in the console but it is not able to discover any object. Then I turned on the debug and checked the System Output Window. It shows me the output that event are received at agent but not able to discover anything.

      __________________________________________________________________________________________________

      27/07/2010 13:36:33> EMC_ECC Event Consumer start
      27/07/2010 13:36:33> Start processing event :Alert|Event|07/27/10 13:30:19|172.29.245.135|3A3040E51414D5FA34366B0EF4EEF1D6|6|1|1500019603|Device Creation alert|Clariion=CKM00094500210|Device 24548 is created.|
      27/07/2010 13:36:33> EMC_ECC Event Consumer : EVENT INFO :
      27/07/2010 13:36:33> Alert|Event|07/27/10 13:30:19|172.29.245.135|3A3040E51414D5FA34366B0EF4EEF1D6|6|1|1500019603|Device Creation alert|Clariion=CKM00094500210|Device 24548 is created.|
      27/07/2010 13:36:33> Printing all values obtained by eventeventType     : Event
      27/07/2010 13:36:33> host_ip : 172.29.245.135
      27/07/2010 13:36:33> origin     : 3A3040E51414D5FA34366B0EF4EEF1D6
      27/07/2010 13:36:33> event_name     : Device Creation alert
      27/07/2010 13:36:33> Event Desc : Device 24548 is created.
      27/07/2010 13:36:33> Event Sev  : 6
      27/07/2010 13:36:33> Origin     : 3A3040E51414D5FA34366B0EF4EEF1D6
      27/07/2010 13:36:33> Event Name : Device Creation alert
      27/07/2010 13:36:33> Event Desc : Device 24548 is created.
      27/07/2010 13:36:33> Event Sev  : 6
      27/07/2010 13:36:33> EMC_ECC Event Consumer : ALL objects in view are 
      27/07/2010 13:36:33>
      27/07/2010 13:36:33> EMC_ECC Event Consumer : ALL objects impacted by event
      27/07/2010 13:36:33>
      27/07/2010 13:36:33>
      27/07/2010 13:36:33> Trying to find object for origin 3A3040E51414D5FA34366B0EF4EEF1D6
      27/07/2010 13:36:33> From the list of groups
      27/07/2010 13:36:33>  EMC_ECC Event Consumer : Did not find any objects, however, found group/s
      27/07/2010 13:36:33>
      27/07/2010 13:36:33> Finished processing event :Alert|Event|07/27/10 13:30:19|172.29.245.135|3A3040E51414D5FA34366B0EF4EEF1D6|6|1|1500019603|Device Creation alert|Clariion=CKM00094500210|Device 24548 is created.|
      27/07/2010 13:36:33> Start processing event :Alert|Event|07/27/10 13:30:19|172.29.245.135|3A3040E51414D5FA34366B0EF4EEF1D6|6|1|1500019604|Device Creation alert|Clariion=CKM00094500210|Device 24547 is created.|
      27/07/2010 13:36:33> EMC_ECC Event Consumer : EVENT INFO :
      27/07/2010 13:36:33> Alert|Event|07/27/10 13:30:19|172.29.245.135|3A3040E51414D5FA34366B0EF4EEF1D6|6|1|1500019604|Device Creation alert|Clariion=CKM00094500210|Device 24547 is created.|
      27/07/2010 13:36:33> Printing all values obtained by eventeventType     : Event
      27/07/2010 13:36:33> host_ip : 172.29.245.135
      27/07/2010 13:36:33> origin     : 3A3040E51414D5FA34366B0EF4EEF1D6
      27/07/2010 13:36:33> event_name     : Device Creation alert
      27/07/2010 13:36:33> Event Desc : Device 24547 is created.
      27/07/2010 13:36:33> Event Sev  : 6
      27/07/2010 13:36:33> Origin     : 3A3040E51414D5FA34366B0EF4EEF1D6
      27/07/2010 13:36:42> Event Name : Device Creation alert
      27/07/2010 13:36:42> Event Desc : Device 24547 is created.
      27/07/2010 13:36:42> Event Sev  : 6
      27/07/2010 13:36:42> EMC_ECC Event Consumer : ALL objects in view are 
      27/07/2010 13:36:42>
      27/07/2010 13:36:42> EMC_ECC Event Consumer : ALL objects impacted by event
      27/07/2010 13:36:42>
      27/07/2010 13:36:42>
      27/07/2010 13:36:42> Trying to find object for origin 3A3040E51414D5FA34366B0EF4EEF1D6
      27/07/2010 13:36:42> From the list of groups
      27/07/2010 13:36:42>  EMC_ECC Event Consumer : Did not find any objects, however, found group/s
      27/07/2010 13:36:42>
      27/07/2010 13:36:42> Finished processing event :Alert|Event|07/27/10 13:30:19|172.29.245.135|3A3040E51414D5FA34366B0EF4EEF1D6|6|1|1500019604|Device Creation alert|Clariion=CKM00094500210|Device 24547 is created.|
      27/07/2010 13:36:42> EMC_ECC Event Consumer finish
      27/07/2010 13:36:44> EMC_ECC discovery start
      27/07/2010 13:36:44> EMC_ECC discovery finish
      27/07/2010 13:37:21> EMC_ECC discovery start
      27/07/2010 13:37:21> EMC_ECC discovery finish

      _________________________________________________________________________________________________________________

       

      Then I checked the logs and found the below mentioned messages.

      [06308] 07/27/2010 13:42:48
      [06308] 07/27/2010 13:42:48 EMC Integration Daemon started on 172.29.245.47
      [06308] 07/27/2010 13:42:48 EMC Integration Daemon version 1.2.0
      [06308] 07/27/2010 13:42:48
      [06308] 07/27/2010 13:42:48 parseINIFile: D:\PROGRA~1\BMCSOF~1\Patrol3\bin\ecc3pi.ini
      [06308] 07/27/2010 13:42:48 gateway added to poll list: uk-pr-ecc01 172.29.245.135
      [06308] 07/27/2010 13:42:48 add_trapRegEntry
      [06308] 07/27/2010 13:42:48 get_trapRegEntry
      [06308] 07/27/2010 13:42:48 createConnUnitTable
      [06308] 07/27/2010 13:42:48 Starting ecc3pi gateway polling thread at -1 minute intervals
      [06308] 07/27/2010 13:42:48 Polling Gateway 172.29.245.135, port 1273
      [06308] 07/27/2010 13:42:48 PingGW
      [06308] 07/27/2010 13:42:57 SNMP ERROR: Time out waiting for results
      [06308] 07/27/2010 13:42:57 Gateway doesn't respond to SNMP
      [06308] 07/27/2010 13:42:57 Creating object file: D:\PROGRA~1\BMCSOF~1\Patrol3\tmp\ecc_object.xml
      [06308] 07/27/2010 13:42:57 Discover_Objects
      [06308] 07/27/2010 13:43:06 SNMP ERROR: Time out waiting for results
      [06308] 07/27/2010 13:43:06 Discover_Links
      [06308] 07/27/2010 13:43:15 SNMP ERROR: Time out waiting for results
      [01804] 07/27/2010 13:44:40
      [01804] 07/27/2010 13:44:40 EMC Integration Daemon started on 172.29.245.47
      [01804] 07/27/2010 13:44:40 EMC Integration Daemon version 1.2.0
      [01804] 07/27/2010 13:44:40
      [01804] 07/27/2010 13:44:40 parseINIFile: D:\PROGRA~1\BMCSOF~1\Patrol3\bin\ecc3pi.ini
      [01804] 07/27/2010 13:44:40 gateway added to poll list: uk-pr-ecc01 172.29.245.135
      [01804] 07/27/2010 13:44:40 add_trapRegEntry
      [01804] 07/27/2010 13:44:40 get_trapRegEntry
      [01804] 07/27/2010 13:44:40 createConnUnitTable
      [01804] 07/27/2010 13:44:40 Starting ecc3pi gateway polling thread at -1 minute intervals
      [01804] 07/27/2010 13:44:40 Polling Gateway 172.29.245.135, port 1273
      [01804] 07/27/2010 13:44:40 PingGW
      [01804] 07/27/2010 13:44:49 SNMP ERROR: Time out waiting for results
      [01804] 07/27/2010 13:44:49 Gateway doesn't respond to SNMP
      [01804] 07/27/2010 13:44:49 Creating object file: D:\PROGRA~1\BMCSOF~1\Patrol3\tmp\ecc_object.xml
      [01804] 07/27/2010 13:44:49 Discover_Objects
      [01804] 07/27/2010 13:44:58 SNMP ERROR: Time out waiting for results
      [01804] 07/27/2010 13:44:58 Discover_Links
      [01804] 07/27/2010 13:45:07 SNMP ERROR: Time out waiting for results
      [02424] 07/27/2010 13:45:47
      [02424] 07/27/2010 13:45:47 EMC Integration Daemon started on 172.29.245.47
      [02424] 07/27/2010 13:45:47 EMC Integration Daemon version 1.2.0
      [02424] 07/27/2010 13:45:47
      [02424] 07/27/2010 13:45:47 parseINIFile: D:\PROGRA~1\BMCSOF~1\Patrol3\bin\ecc3pi.ini
      [02424] 07/27/2010 13:45:47 gateway added to poll list: uk-pr-ecc01 172.29.245.135
      [02424] 07/27/2010 13:45:47 add_trapRegEntry
      [02424] 07/27/2010 13:45:47 get_trapRegEntry
      [02424] 07/27/2010 13:45:47 createConnUnitTable
      [02424] 07/27/2010 13:45:47 Starting ecc3pi gateway polling thread at -1 minute intervals
      [02424] 07/27/2010 13:45:47 Polling Gateway 172.29.245.135, port 1273
      [02424] 07/27/2010 13:45:47 PingGW
      [02424] 07/27/2010 13:45:56 SNMP ERROR: Time out waiting for results
      [02424] 07/27/2010 13:45:56 Gateway doesn't respond to SNMP
      [02424] 07/27/2010 13:45:56 Creating object file: D:\PROGRA~1\BMCSOF~1\Patrol3\tmp\ecc_object.xml
      [02424] 07/27/2010 13:45:56 Discover_Objects
      [02424] 07/27/2010 13:46:05 SNMP ERROR: Time out waiting for results
      [02424] 07/27/2010 13:46:05 Discover_Links
      [02424] 07/27/2010 13:46:14 SNMP ERROR: Time out waiting for results
      [07616] 07/27/2010 13:54:04 Writing to file, trap (4) from 172.29.245.135
      [07616] 07/27/2010 13:54:04 Creating events file: D:\PROGRA~1\BMCSOF~1\Patrol3\tmp\ecc_events.xml
      [03328] 07/27/2010 13:59:07
      [03328] 07/27/2010 13:59:07 EMC Integration Daemon started on 172.29.245.47
      [03328] 07/27/2010 13:59:07 EMC Integration Daemon version 1.2.0
      [03328] 07/27/2010 13:59:07
      [03328] 07/27/2010 13:59:07 parseINIFile: D:\PROGRA~1\BMCSOF~1\Patrol3\bin\ecc3pi.ini
      [03328] 07/27/2010 13:59:07 gateway added to poll list: uk-pr-ecc01 172.29.245.135
      [03328] 07/27/2010 13:59:07 add_trapRegEntry
      [03328] 07/27/2010 13:59:07 get_trapRegEntry
      [03328] 07/27/2010 13:59:07 createConnUnitTable
      [03328] 07/27/2010 13:59:07 Starting ecc3pi gateway polling thread at -1 minute intervals
      [03328] 07/27/2010 13:59:07 Polling Gateway 172.29.245.135, port 1273
      [03328] 07/27/2010 13:59:07 PingGW
      [03328] 07/27/2010 13:59:16 SNMP ERROR: Time out waiting for results
      [03328] 07/27/2010 13:59:16 Gateway doesn't respond to SNMP
      [03328] 07/27/2010 13:59:16 Creating object file: D:\PROGRA~1\BMCSOF~1\Patrol3\tmp\ecc_object.xml
      [03328] 07/27/2010 13:59:16 Discover_Objects
      [03328] 07/27/2010 13:59:25 SNMP ERROR: Time out waiting for results
      [03328] 07/27/2010 13:59:25 Discover_Links
      [03328] 07/27/2010 13:59:34 SNMP ERROR: Time out waiting for results
      [04248] 07/27/2010 14:05:59
      [04248] 07/27/2010 14:05:59 EMC Integration Daemon started on 172.29.245.47
      [04248] 07/27/2010 14:05:59 EMC Integration Daemon version 1.2.0
      [04248] 07/27/2010 14:05:59
      [04248] 07/27/2010 14:05:59 parseINIFile: D:\PROGRA~1\BMCSOF~1\Patrol3\bin\ecc3pi.ini
      [04248] 07/27/2010 14:05:59 gateway added to poll list: uk-pr-ecc01 172.29.245.135
      [04248] 07/27/2010 14:05:59 add_trapRegEntry
      [04248] 07/27/2010 14:05:59 get_trapRegEntry
      [04248] 07/27/2010 14:05:59 createConnUnitTable
      [04248] 07/27/2010 14:05:59 Starting ecc3pi gateway polling thread at -1 minute intervals
      [04248] 07/27/2010 14:05:59 Polling Gateway 172.29.245.135, port 1273
      [04248] 07/27/2010 14:05:59 PingGW
      [04248] 07/27/2010 14:06:08 SNMP ERROR: Time out waiting for results
      [04248] 07/27/2010 14:06:08 Gateway doesn't respond to SNMP
      [04248] 07/27/2010 14:06:08 Creating object file: D:\PROGRA~1\BMCSOF~1\Patrol3\tmp\ecc_object.xml
      [04248] 07/27/2010 14:06:08 Discover_Objects
      [04248] 07/27/2010 14:06:17 SNMP ERROR: Time out waiting for results
      [04248] 07/27/2010 14:06:17 Discover_Links
      [04248] 07/27/2010 14:06:26 SNMP ERROR: Time out waiting for results
      [07616] 07/27/2010 14:14:05 Writing to file, trap (4) from 172.29.245.135
      [07616] 07/27/2010 14:14:05 Creating events file: D:\PROGRA~1\BMCSOF~1\Patrol3\tmp\ecc_events.xml
      [07616] 07/27/2010 14:18:35 Writing to file, trap (4) from 172.29.245.135

       

      ____________________________________________________________________________________________________________

       

      I don't have much of the exposure to ECC console please let me know what could be possibly wrong and how can i proceed further to complete this integration.