6 Replies Latest reply on Jul 17, 2010 1:39 AM by Shantanu Ballal

    Is ITSM a concept or product name?

      Hi Guys,


                Cheers.. What I believe is that ITSM is a concept or idea or set of policies. According to Wikipedia also "No one author, organization, or vendor owns the term "IT Service Management" and the origins of the phrase are unclear." Then how can BMC use ITSM use it as a product name? Why we say that ITSM 7.5 is the latest version released by BMC? I dont think we can use ITSM term as a product name.