thank you for this information.
Can you specify what is the "custom program" you mention?
I'm a "simple" enduser of RKM without access to the system or database layer (external hosting company), so I believe that I would need to request this to them, or is this a program I can run on my personal PC?
BTW: I found that a simply copy/paste from word into the RKM editor already preserves a lot of formatting, but I'm still struggling with embedded content such as pictures (often screenshots).
Alan has a lot of great knowledge and experience with the system.
One other solution that I have found, as I have 11,000 self-help documents, so really needed a way to put it
all in database format for analytics, mass updates, document updates, is to use Chilkat's XML ActiveX object/library.
It traverses the documents very easily, and not only have I been able to perform updates to any field in the document,
but create/insert additional structures into the document. Have also used it to write some scripts that create documents
from other resources.
The RKMConvert utility is good for creating new documents, but we had additonal requirements for maintenance of those
documents, and this ActiveX object has made the coding/scripting much easier, and more robust than the usual MSXML Dom
or other MS libraries.