1 2 3 Previous Next 33 Replies Latest reply: Jan 18, 2012 1:21 PM by Anne Brock RSS

    Remedy User tool for Windows 7

    Amandeep Singh

      We tried to install Remedy user tool (we are using for Windows XP) on WIndows 7 but could not do that. Installation executes but then just goes away with no error message or installation.

       

      Is there a User tool released by BMC for Windows 7 (64 bit ) ?

       

      Thx,

       

      Amandeep

        • 1. Re: Remedy User tool for Windows 7
          Ashwanth Padmanaban

          Minimum

           

          Operating System Version

          AR System Clients

           

           

          Windows XP (32 bit only) . includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) & Windows 7 [Professional, Enterprise, Ultimate] (32-bit only)

           

          AR System User Tool

          AR System Developer Studio

           

           

          ARSystem current version supports these OS types only.

           

          Ashwanth.

          • 2. Re: Remedy User tool for Windows 7
            Amandeep Singh

            You mean it does not support 64 bit OS ?

            • 3. Re: Remedy User tool for Windows 7
              Ashwanth Padmanaban

              Yes,

               

              Ashwanth.

              • 4. Re: Remedy User tool for Windows 7
                Jijil Ghosh

                Hi,

                 

                You can install the user too in Windows 7 but when you try to open the user tool under windows 7 it will throw an unexpected error and terminate.

                So its better to use the mid tier in the Windows 7 OS.

                 

                Regards,

                Jijil

                • 5. Re: Remedy User tool for Windows 7
                  Carl Wilson

                  You can install and use as you would on a 64bit Window 7 OS - I have been using this fine for months.

                  There are a couple of ways to get this working due to the UAC settings for this OS so you may have to play with these to install.  You can also use the compatibilty functions to get this working.

                   

                   

                  The only issue seems to be surrounding the ODBC driver where it requires there are 2 different versions, so configuring the DS using the correct one works with Crystal:

                   

                  "did a little investigation and found that there are 2 different versions of odbcad32.exe. I used the OTHER version, and that seemed to play OK with the ARS drivers."

                  • 6. Re: Remedy User tool for Windows 7
                    Flavio Salgueiro

                    I am using the Remedy User Windows Client Version 7.5.00 Patch 003A on Windows 7 x64 and it installed and works without any issues.

                    • 7. Re: Remedy User tool for Windows 7
                      Amandeep Singh

                      you said

                       

                      "There are a couple of ways to get this working due to the UAC settings  for this OS so you may have to play with these to install."

                       

                      Can you please guide me further on this ? What do I need to do on Windows 7 PC to get this working apart from trying Compatibility option. Also, can you point me to location where I can get that OTHER version of "odbcad32.exe" which works with ARS Drivers ?

                      • 8. Re: Remedy User tool for Windows 7
                        Wallace Roets

                        Meaning you right click the insaller, click properties, select compatibility and select something like Windows XP and then install

                        • 9. Re: Remedy User tool for Windows 7
                          Carl Wilson

                          Hi,

                          as mentioned, you can install with compatibility mode.  You can also turn off the UAC control, install, then re-enable the UAC.  You can run the install as an Administrator.

                          These questions on installation options can be answered by doing a google search on Windows 7.

                           

                          As for when you want to setup the ODBC driver details, Windows 7 by default will start the 64Bit version of the Administration Console for Data Sources.  You need to locate the odbcad32.exe in the correct folder and run this version of the Administration Console to see the 32Bit Drivers and Sources (there are 2 locations for this file).

                           

                          e.g. C:\Windows\SysWOW64\odbcad32.exe

                          • 10. Re: Remedy User tool for Windows 7
                            David J. Easter

                            The other supported and recommended option would be to utilize the web client when running on a 64-bit desktop OS.  That would eliminate the issues you have about installing any code at all on the desktop since the web client requires no local code to run (i.e. it runs completely within the browser).

                             

                            Thanks,

                            --------------

                            David J. Easter
                            Product Line Manager
                            Remedy Action Request System
                            BMC Software, Inc.

                            • 11. Re: Remedy User tool for Windows 7
                              Matt Laurenceau

                              I'm 100% with David on the Strategic choice

                              Browser is far better (I use various AR System Server across the WAN all day long, all from browser, and I'm a happy user)

                               

                              Regarding technical operation, installing Remedy User Windows client can be achieved on Win7-64 bits, see what Osvaldo did.

                               

                              HTH, Matt

                              http://www.google.com/profiles/Matt.Laurenceau

                              • 12. Re: Remedy User tool for Windows 7
                                Robert Fults

                                I have used various versions of the WUT on Windows 7 since the Beta.  I currently use WUT 7.5 Patch 003 on Windows 7 Enterprise x64.  You need to go to \ARSuiteKitClientWindows\Disk1\InstData\VM after you unzip the files and find setup.exe.  Right-click and choose Properties.  Click the Compatibility tab and run the file in compatibility mode for Windows XP SP2.  After installing the software using the command.bat file go into C:\Program Files (x86)\BMC Software\ARSystem\user and do the same thing for aruser.exe.  If it gives you any issues: right-click and select "Run as administrator".

                                 

                                I have no major issues with the user tool, alerts, dev studio, or import.  I have ocassional RPC timeouts when saving with the user tool, but I was dealing with this on 32-bit XP as well.

                                 

                                With more and more 64-bit systems with Multi-core processers showing up on the market, when can we expect a 64-bit, multi-threading capable version of AR System?

                                • 13. Remedy User tool for Windows 7
                                  arkadyuti NameToUpdate

                                  Hi ,

                                  Could you please let me know how u managed to install Remedy in win 7.

                                  I have tried but got failed due to some error.

                                   

                                  Pelase revert back me.

                                   

                                  You can send me on my Email id:-arkadyuti.85@gmail.com

                                   

                                  Thanks.

                                  • 14. Remedy User tool for Windows 7
                                    Matt Steiner

                                    I was able to install Remedy User 7.5.00 on Windows 7 by adjusting the Compatibilty mode. I am running 32-bit though but maybe this will work with 64-bit as well.

                                     

                                    You will need to right click on the setup.exe located in \ARSuiteKitclient\ARSuiteKitClientWindows\Disk1\InstData\VM and change it to Windows XP SP3. This solved the error of no disk space error preventing me from installing it.

                                     

                                    Hope this helps.

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