1 2 Previous Next 16 Replies Latest reply: Jan 23, 2013 11:36 PM by Somnath Shilimkar Branched to a new discussion. RSS

ADDM 8.0 / 8.1 console problem

pankajborale NameToUpdate

Hi All,

 

While start the ADDM 8.x, im getting one message "Appliance has been shut down". I have rebooted this appliance but i am not able to start the appliance. Please help me for this.

 

Regards,

 

Vikash

  • 1. Re: ADDM 8.0 / 8.1 console problem
    Charles Oldham

    Do a force refresh in your browser (Ctrl-F5) and ensure it's not the browser caching an old page.

  • 2. Re: ADDM 8.0 / 8.1 console problem
    pankajborale NameToUpdate

    Thanks 4 ur reply.

    I did so many times refresh but same message is coming that "Appliance has been shut down". I am still unable to log in ADDM. Please do the needful anything else...

     

    Regards,

     

    Vikash Chaurasia

  • 3. Re: ADDM 8.0 / 8.1 console problem
    Charles Oldham

    First - have you raised this issue with support who may be able to help you faster?

     

    Second - how much disk space have you made available to the VA? We have a safety mechanism that shuts down the appliance if disk space is low before we run out of space to cleanly shut the datastore.

     

    Third - Are you running VMware in 'bridged' mode for the network

     

    Fourth - What is the output of the command "sudo /sbin/service tideway status" run from the appliance CLI as the user tideway

  • 4. Re: ADDM 8.0 / 8.1 console problem
    pankajborale NameToUpdate

    Hi Charles,

     

    Thanks again.

     

    I have made around 27 GB disk space available to the VA.

     

    I am running VMware in 'host' mode for the network, not in "Bridged" mode.

     

    I am not able to use this command. Could you please elaborate? ( "sudo /sbin/service tideway status" )

     

    So still there is same problem "The appliance has been shut down".

     

    Regards,

    Vikash Chaurasia

  • 5. Re: ADDM 8.0 / 8.1 console problem
    Charles Oldham

    Are you using a commerical edition of ADDM 8?

     

    The command is a unix command to run on the VA command line after logging in as the tideway user via ssh. It will report the status of the essential services in the VA.

     

    If you are having difficulty with that step you may be better progressing it with support.

  • 6. Re: ADDM 8.0 / 8.1 console problem
    pankajborale NameToUpdate

    Hi Charles,

     

    Thanks a lot for your help...

     

    Regards,

    Vikash Chaurasia

  • 7. Re: ADDM 8.0 / 8.1 console problem
    pankajborale NameToUpdate

    Hi Charles,

     

    I got support from BMC. They support Tideway installed only on VMware server V2.0 and ESX version 3.0.2 or later.

    Now Im able to log in.

     

    Regards,

    Vikash Chaurasia

  • 9. Re: ADDM 8.0 / 8.1 console problem
    Samsung BSM

    Thanks Charles...

     

    Regards

    Vikash Chaurasia

  • 10. ADDM 8.0 / 8.1 console problem
    ds NameToUpdate

    plz tell me how to resolve it i have the same problem?

  • 11. ADDM 8.0 / 8.1 console problem
    Nikola Vukovljak

    What version of ADDM are you using, and have you tried the suggestions above?

  • 12. Re: ADDM 8.0 / 8.1 console problem
    Somnath Shilimkar

    Hi Charles,

     

    i am too facing same problem.

     

    i try to stop and then start services, while stopping tideway service.

    it gave following result-- >

     

    [tideway@ColumnIT-Somnath ~]$ sudo /sbin/service tideway stop

    Stopping Tideway application services

        Stopping Application Server service: Could not stop 'process', pid file '/us                                                                                        r/tideway/var/tw_appserver.pid' missing.

                                                               [FAILED]

        Stopping Reports service: Could not stop 'process', pid file '/usr/tideway/v                                                                                        ar/tw_svc_reports.pid' missing.

                                                               [FAILED]

        Stopping Tomcat:                                       [  OK  ]

        Stopping Reasoning service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_reasoning.pid' missing.

                                                               [FAILED]

        Stopping CMDB Sync (Transformer) service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_cmdbsync_transformer.pid' missing.

                                                               [FAILED]

        Stopping CMDB Sync (Exporter) service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_cmdbsync_exporter.pid' missing.

                                                               [FAILED]

        Stopping vSphere Proxy service:                        [FAILED]

        Stopping SQL Provider service:                         [FAILED]

        Stopping Phurnace Integration service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_phurnace.pid' missing.

                                                               [FAILED]

        Stopping Mainframe Provider service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_mainframe.pid' missing.

                                                               [FAILED]

        Stopping Discovery service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_discovery.pid' missing.

                                                               [FAILED]

        Stopping Vault service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_vault.pid' missing.

                                                               [FAILED]

        Stopping Options service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_options.pid' missing.

                                                               [FAILED]

        Stopping Coordinator service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_coordinator.pid' missing.

                                                               [FAILED]

        Stopping Model service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_model.pid' missing.

                                                               [  OK  ]

        Stopping Security service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_security.pid' missing.

                                                               [FAILED]

        Stopping Free Space Monitor service:                   [  OK  ]

     

     

     

    then AS PER checklist you asked to pankaj... i did following

     

    1) disk space is as default --> 54 GB and i have 91 GB free space on drive(D:) from where i am running VA.

     

    2) i am using VA on --> Bridged Network.

     

    3) sudo /sbin/service tideway status gives following information.

     

     

     

    sudo /sbin/service tideway status

    gives following result

     

    [tideway@ColumnIT-Somnath ~]$ sudo /sbin/service tideway status

    Free Space Monitor (pid 1471) is running...

    Security is stopped

    Model is stopped

    Coordinator is stopped

    Options is stopped

    Vault is stopped

    Discovery is stopped

    Mainframe Provider is stopped

    Phurnace Integration is stopped

    SQL Provider is stopped

    vSphere Proxy is stopped

    CMDB Sync (Exporter) is stopped

    CMDB Sync (Transformer) is stopped

    Reasoning is stopped

    Tomcat is stopped

    Reports is stopped

    Application Server is stopped

     

     

    please guide me from here ...

     

    Regards,

    Somnath

  • 13. Re: ADDM 8.0 / 8.1 console problem
    Andrew Waters

    What does 

    sudo /sbin/service tideway start

    report?

  • 14. Re: ADDM 8.0 / 8.1 console problem
    Somnath Shilimkar

    Hi Andrew,

     

    following is result of  sudo /sbin/service tideway start --->

     

    sudo /sbin/service tideway start

    Starting Tideway application services

        Starting Free Space Monitor service:                   [  OK  ]

        Starting Security service:                             [FAILED]

    Wed Jan 23 06:33:14 2013 : tw_svc_security started.

    Traceback (most recent call last):

      File "./main.py", line 58, in <module>

      File "./main.py", line 46, in main

      File "./servants.py", line 411, in init

      File "./access.py", line 271, in __init__

      File "/usr/tideway/lib/python2.7/UserDict.py", line 180, in __len__

        return len(self.keys())

      File "./persistentdict.py", line 305, in keys

      File "./persistentdict.py", line 105, in _load

    EOFError

    Wed Jan 23 06:33:14 2013 : Watchdog : Service failed in 0.2 seconds (signal 0; e                                                                                        xit 1). Exiting.

    tideway: The Tideway service '10security' failed to start (returned 1). Check logs.

     

    Regards,

    Somnath

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