1 2 Previous Next 16 Replies Latest reply on Jan 23, 2013 11:36 PM by Somnath Shilimkar Branched to a new discussion.

    ADDM 8.0 / 8.1 console problem

    pankajborale NameToUpdate

      Hi All,

       

      While start the ADDM 8.x, im getting one message "Appliance has been shut down". I have rebooted this appliance but i am not able to start the appliance. Please help me for this.

       

      Regards,

       

      Vikash

        • 1. Re: ADDM 8.0 / 8.1 console problem
          Charles Oldham

          Do a force refresh in your browser (Ctrl-F5) and ensure it's not the browser caching an old page.

          • 2. Re: ADDM 8.0 / 8.1 console problem
            pankajborale NameToUpdate

            Thanks 4 ur reply.

            I did so many times refresh but same message is coming that "Appliance has been shut down". I am still unable to log in ADDM. Please do the needful anything else...

             

            Regards,

             

            Vikash Chaurasia

            • 3. Re: ADDM 8.0 / 8.1 console problem
              Charles Oldham

              First - have you raised this issue with support who may be able to help you faster?

               

              Second - how much disk space have you made available to the VA? We have a safety mechanism that shuts down the appliance if disk space is low before we run out of space to cleanly shut the datastore.

               

              Third - Are you running VMware in 'bridged' mode for the network

               

              Fourth - What is the output of the command "sudo /sbin/service tideway status" run from the appliance CLI as the user tideway

              1 of 1 people found this helpful
              • 4. Re: ADDM 8.0 / 8.1 console problem
                pankajborale NameToUpdate

                Hi Charles,

                 

                Thanks again.

                 

                I have made around 27 GB disk space available to the VA.

                 

                I am running VMware in 'host' mode for the network, not in "Bridged" mode.

                 

                I am not able to use this command. Could you please elaborate? ( "sudo /sbin/service tideway status" )

                 

                So still there is same problem "The appliance has been shut down".

                 

                Regards,

                Vikash Chaurasia

                • 5. Re: ADDM 8.0 / 8.1 console problem
                  Charles Oldham

                  Are you using a commerical edition of ADDM 8?

                   

                  The command is a unix command to run on the VA command line after logging in as the tideway user via ssh. It will report the status of the essential services in the VA.

                   

                  If you are having difficulty with that step you may be better progressing it with support.

                  1 of 1 people found this helpful
                  • 6. Re: ADDM 8.0 / 8.1 console problem
                    pankajborale NameToUpdate

                    Hi Charles,

                     

                    Thanks a lot for your help...

                     

                    Regards,

                    Vikash Chaurasia

                    • 7. Re: ADDM 8.0 / 8.1 console problem
                      pankajborale NameToUpdate

                      Hi Charles,

                       

                      I got support from BMC. They support Tideway installed only on VMware server V2.0 and ESX version 3.0.2 or later.

                      Now Im able to log in.

                       

                      Regards,

                      Vikash Chaurasia

                      • 9. Re: ADDM 8.0 / 8.1 console problem
                        Samsung BSM

                        Thanks Charles...

                         

                        Regards

                        Vikash Chaurasia

                        • 10. ADDM 8.0 / 8.1 console problem
                          ds NameToUpdate

                          plz tell me how to resolve it i have the same problem?

                          • 11. ADDM 8.0 / 8.1 console problem
                            Nikola Vukovljak

                            What version of ADDM are you using, and have you tried the suggestions above?

                            • 12. Re: ADDM 8.0 / 8.1 console problem
                              Somnath Shilimkar

                              Hi Charles,

                               

                              i am too facing same problem.

                               

                              i try to stop and then start services, while stopping tideway service.

                              it gave following result-- >

                               

                              [tideway@ColumnIT-Somnath ~]$ sudo /sbin/service tideway stop

                              Stopping Tideway application services

                                  Stopping Application Server service: Could not stop 'process', pid file '/us                                                                                        r/tideway/var/tw_appserver.pid' missing.

                                                                                         [FAILED]

                                  Stopping Reports service: Could not stop 'process', pid file '/usr/tideway/v                                                                                        ar/tw_svc_reports.pid' missing.

                                                                                         [FAILED]

                                  Stopping Tomcat:                                       [  OK  ]

                                  Stopping Reasoning service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_reasoning.pid' missing.

                                                                                         [FAILED]

                                  Stopping CMDB Sync (Transformer) service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_cmdbsync_transformer.pid' missing.

                                                                                         [FAILED]

                                  Stopping CMDB Sync (Exporter) service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_cmdbsync_exporter.pid' missing.

                                                                                         [FAILED]

                                  Stopping vSphere Proxy service:                        [FAILED]

                                  Stopping SQL Provider service:                         [FAILED]

                                  Stopping Phurnace Integration service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_phurnace.pid' missing.

                                                                                         [FAILED]

                                  Stopping Mainframe Provider service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_mainframe.pid' missing.

                                                                                         [FAILED]

                                  Stopping Discovery service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_discovery.pid' missing.

                                                                                         [FAILED]

                                  Stopping Vault service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_vault.pid' missing.

                                                                                         [FAILED]

                                  Stopping Options service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_options.pid' missing.

                                                                                         [FAILED]

                                  Stopping Coordinator service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_coordinator.pid' missing.

                                                                                         [FAILED]

                                  Stopping Model service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_model.pid' missing.

                                                                                         [  OK  ]

                                  Stopping Security service: Could not stop 'process', pid file '/usr/tideway/var/tw_svc_security.pid' missing.

                                                                                         [FAILED]

                                  Stopping Free Space Monitor service:                   [  OK  ]

                               

                               

                               

                              then AS PER checklist you asked to pankaj... i did following

                               

                              1) disk space is as default --> 54 GB and i have 91 GB free space on drive(D:) from where i am running VA.

                               

                              2) i am using VA on --> Bridged Network.

                               

                              3) sudo /sbin/service tideway status gives following information.

                               

                               

                               

                              sudo /sbin/service tideway status

                              gives following result

                               

                              [tideway@ColumnIT-Somnath ~]$ sudo /sbin/service tideway status

                              Free Space Monitor (pid 1471) is running...

                              Security is stopped

                              Model is stopped

                              Coordinator is stopped

                              Options is stopped

                              Vault is stopped

                              Discovery is stopped

                              Mainframe Provider is stopped

                              Phurnace Integration is stopped

                              SQL Provider is stopped

                              vSphere Proxy is stopped

                              CMDB Sync (Exporter) is stopped

                              CMDB Sync (Transformer) is stopped

                              Reasoning is stopped

                              Tomcat is stopped

                              Reports is stopped

                              Application Server is stopped

                               

                               

                              please guide me from here ...

                               

                              Regards,

                              Somnath

                              • 13. Re: ADDM 8.0 / 8.1 console problem
                                Andrew Waters

                                What does 

                                sudo /sbin/service tideway start

                                report?

                                • 14. Re: ADDM 8.0 / 8.1 console problem
                                  Somnath Shilimkar

                                  Hi Andrew,

                                   

                                  following is result of  sudo /sbin/service tideway start --->

                                   

                                  sudo /sbin/service tideway start

                                  Starting Tideway application services

                                      Starting Free Space Monitor service:                   [  OK  ]

                                      Starting Security service:                             [FAILED]

                                  Wed Jan 23 06:33:14 2013 : tw_svc_security started.

                                  Traceback (most recent call last):

                                    File "./main.py", line 58, in <module>

                                    File "./main.py", line 46, in main

                                    File "./servants.py", line 411, in init

                                    File "./access.py", line 271, in __init__

                                    File "/usr/tideway/lib/python2.7/UserDict.py", line 180, in __len__

                                      return len(self.keys())

                                    File "./persistentdict.py", line 305, in keys

                                    File "./persistentdict.py", line 105, in _load

                                  EOFError

                                  Wed Jan 23 06:33:14 2013 : Watchdog : Service failed in 0.2 seconds (signal 0; e                                                                                        xit 1). Exiting.

                                  tideway: The Tideway service '10security' failed to start (returned 1). Check logs.

                                   

                                  Regards,

                                  Somnath

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