1 of 1 people found this helpfulHi Karina,If no companies are showing in the Company Filter tab, this suggests that your Foundation Data is not configured in the AR System.Have you created Companies (and associated Foundation data) using the Standard Configuration tab of the Application Administration console?What version of AR System and ITSM Applications do you have installed?
Thanks for your answer Mr. Wilson it was useful. Unfortunately the problem hasn´t been resolved yet.
I created Companies using the Standard Configuration tab of the Application Administration console. However the customer have been doing the back up many times, so I don't know if it is a problem, what do you think?
The version of ITSM Applications and AR System that I installed are:
AR System 7.1 Patch 006
BMC Atrium CMDB 2.1 Patch 005
BMC Remedy Service Desk 7.0.03
Problem Management 7.0.03 Patch 009
Incident Management 7.0.03 Patch 004
Change Management 7.0.03 Patch 009
BMC Service Level Management 7.1.00 Patch 001
There is not installed Service Request Management, do yo think that it is a problem??
This is the error in the log that I get from the BSMDashboardsSupportDiagnostics.
The last 3 lines are the same problem for each module of AR Server.
I´m looking forward to knowing your answer.
Thank you very much.
El mensaje fue editado por: Karina
The error messages are still indicarting that the expected data is not available in the AR System database.
Please run the support tool (see Troubleshooting section of Installation Guide) and open a support issue for more detailed analysis than can be done via these forums.
I send the information to BMC Support in fact I´ve been waiting for almost 2 weeks.
So as soon as I´ll get the answer I´ll tell you.
Hi Karina,I located the support issue and some of the information requested by support was sent to them on February 11, so it's not two weeks, and only part of the requested information was suppliedI will leave the assigned support reps to work on this and hope that it gets resolved quickly for you.Thanks & RegardsJim
Thank you very much.
Have a nice day.