You've done a terrific job already!
Regarding Use Cases, all great ideas
Others could include:
- end-users to create incidents (or Work Info?) by sending a tweet to @MyServiceDesk
Hi all, the plugin itself (Java ARDBC plugin with a standalone remedy applition) is released and you can download it here. With this you can see all tweets, mentions, direct messages and followers in the AR System.
It also allows you to send tweets, replies and direct messages from within the AR System by using Push Field actions.
Next step will be to integrate it into ITSM 7.5 / 7.6, I hope to get some ideas from you as what could be usefull.
Sebastiaan de Man
This is cool Sebastian - Remedy is ready for a change!
This is fantastic Sabastian, but the link is not working , I can not get the Plug-in.
Please update the link , Thanks
I know this is a few years old now, but I wanted to thank you for taking the time to write this and share it on Google Code. I am just learning about ARDBC plugins and your sample has made it quite clear how to do it.... much cleaner than the BMC documentation.
So thanks. Appreciate your time in sharing this with the community!
is there any scope to extend it further for FaceBook integration ??
Great work Sebastiaan,
Really helpful in learning usage of ARDBC Java Plugins, Vendor Forms and Third Party API usage.