8 Replies Latest reply: Feb 17, 2014 2:08 AM by Sushil Bondre RSS

Ideas for a Twitter - BMC Remedy ITSM integration

Sebastiaan de Man

Hi All,

 

I am working on a Twitter - AR System integration, so far I have developed a plugin that is able to query and show tweets in the AR System and post Tweets, replies and direct messages. You can find a few screenshots here, as you can see it is very standard twitter client functionality.

 

I have published the plugin as open source, and you can download it here; so everyone can install it and use it in their applications or as a standalone. It is an Java ARDBC plugin, running on AR System 7.5 and connecting to twitter over a java api (twitter4j).

 

What I'm looking to do now is to integrate functionality in the ITSM 7.x Suite applications. I have a few ideas but am curious for other ideas that you might have. Some ideas that I'm looking to implement are:

 

  • Add twitter username to the CTM:People form with a table of tweets from that user.
  • Be able to send Direct Messages to users when their Incident/Change gets updated
  • Send Direct Messages on assignment / approvals
  • Creat a tweet from the Broadcast functionality for planned outages etc.

 

Other ideas include an integration with knowledge management, so based on a tweet/dm someone sends, it can automatically reply with a KB entry.

 

I'm curious to see if you have any other ideas for integration of Twitter functionality in the ARSystem, please let me know in the comments section below!


As it's just a 'free-time' project I might not have the time to implement everything, however it would be nice to see if and how it can be done.

 

Many thanks,

Sebastiaan de Man

 

http://farm5.static.flickr.com/4071/4282720646_2d79ee1ef9_o.png

 

Message was edited by: sebastiaan.deman@itconcepts.ch - added download link