We did an upgrade of the portal last Tuesday, but I've been receiving emails all along. Can you click on the "Watches" link and validate that the watch notifications will be emailed to you at the appropriate email address?
It looks ok to me. I'm set to receive emails immediately, and to watch all items I create or reply to. I also set a watch on this forum an hour or so ago, but have not received any emails.
Is anyone else out there encountering the same problem? Steve, the only other thing I can think of is that perhaps your company has marked this as a spammer given the volume of email it generates. Is there a way for you to check that while we wait for others to respond? Also, do you know when you received the last email? I'm curious if it corresponds with the rollout of the upgrade we just performed (Tuesday, 9:00 - 10:00 PM EST).
I'm from Steve's company and just running a test to see if I get a mail....
Steve - reply to this.
I haven't received any notification either after a 20 minute wait.
Regarding the spamfilter at capgemini, we normally get a message from the spam filter to say a mail has been filtered as spam.
I'm afraid I can't verify a last received mail from watching posts since I don't normally have the mail setting - however if you need my help to perform any further tests then please let me know.
Jay and/or Steve,
How do you have your watches set up? Is there any way you could take a screenshot of the following this page, https://www.bladelogic.com/community/editwatches!default.jspa, and send it to me at: firstname.lastname@example.org? I am trying to track down this possible issue and it would be helpful to see how you guys have things setup.
Thanks in advance!
We have found a bug in the software that we use within the portal for forums and kb that is causing this. The vendor has confirmed the issue and is sending us a fix, which we will incorporate within the next 24-48 hours.
To be clear, none of your watches have been lost. They're just not being sent to you via email as they were before. Right now this is impacting only a small subset of users who have set up new watches since last week.
While we wait for the fix, we are implementing a workaround which should provide you with the email, albeit in a slightly delayed fashion. Thanks for your patience on this one.
Thanks for your efforts fixing this. I'm now receiving email alerts again.