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The Incident ID field gets populated when you initiate a requester by pressing Enter on the First or Last Name field.
Actually, I created a People entry, which populated teh Incident ID, then tried to submit the Incident and I get this message:
No groups were found using automated routing. You need to manually select a group. (ARERR 44699)
What groups is this message talking about ?
As part of the configuration of ITSM (IM in this case) you have to create Assignment rules to have the application auto route incidents to the appropriate groups. These fields are required which is why you're getting the error. Since you did not set up any assignment routing rules, you'll need to manually pick an assignee group on the Assignment tab.
I am currently evaluating ITSM 7.5 and have the same problem. I have created a new "People" record as user with the "Incident Submitter" permission group. Although I created a rule and selected proper categorization during incident creation, I still recive the same error massage and can't see assignment tab (or field).
Note: I tested adding "Incidetn User" permission group and it works fine (assignment fields are shown as well).
Thanks in advance.
Tarek Y. Al Talib