(This was initially posted by Thomas Hammer as a discussion here)
In the Mid-Tier Best-Practice-View a new object AND a relation to it can be created by the following function.
In an existing incident you can create a new incident or a new change request and related it to the existing one. In addition selected information is passed along to the new object. This is a highlight for IT-Users and it is saving so much time.
It would be good if this feature could also be implemented in Smart IT. One should be able to create a new object from an existing one without having to re-enter all of the information (like requester-info, etc.).
This seamless integration between the modules/applications has always been one of the advantages of the BMC products compared to other vendors. This integration has been pointed out and presented in countless (pre-)sales demonstrations.