Please add the phone number as a search criteria to Smart-IT.
Today you can search for customers by several fields, such as name or corporate id. But phone number is missing.
For a human user this might not be so important. But as soon as an integration with a phone system is required, the phone number will become a very important search criteria.
Because Smart-IT 1.1 does support phone integration the phone number should be added.to have the full advantage of this new feature,
A quick analysis among our customers confirmed this impression, that most of the telephony systems do NOT provide a corporate id or a login name. They may store it somewhere in the back-end system, but they do not reveal this information to the phone client.