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Smart-IT Phone System Integration - Please add Phone Number as search criteria

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Please see Integration of Smart-IT with Phone System Client - Phone Number?

 

Please add the phone number as a search criteria to Smart-IT.

Today you can search for customers by several fields, such as name or corporate id. But phone number is missing.

For a human user this might not be so important. But as soon as an integration with a phone system is required, the phone number will become a very important search criteria.

 

Because Smart-IT 1.1 does support phone integration the phone number should be added.to have the full advantage of this new feature,

 

A quick analysis among our customers confirmed this impression, that most of the telephony systems do NOT provide a corporate id or a login name. They may store it somewhere in the back-end system, but they do not reveal this information to the phone client.

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