We need the functionality to open/access requests directly from an external URL.
SRM has this functionality and it is working smoothly: https://docs.bmc.com/docs/display/public/srm81/Opening+the+Request+Entry+console+in+context
MyIT needs to have this functionality as well.
For categories of requests in MyIT it seems to be somehow possible by using something like .../ux/myitapp/#/support/problem-requests/all/ID005056B551A0fwy4SgkEbjXQ6yEH... where the last part is the category ID.
But a direct call of some specific SRD is what is needed mostly.