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Open or access requests directly from an external URL in MyIT

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We need the functionality to open/access requests directly from an external URL.

 

SRM has this functionality and it is working smoothly: https://docs.bmc.com/docs/display/public/srm81/Opening+the+Request+Entry+console+in+context


MyIT needs to have this functionality as well.

For categories of requests in MyIT it seems to be somehow possible by using something like .../ux/myitapp/#/support/problem-requests/all/ID005056B551A0fwy4SgkEbjXQ6yEH... where the last part is the category ID.

But a direct call of some specific SRD is what is needed mostly.

 


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