The new Import task for User Accounts in 12.1 is very useful, particularly from AD/LDAP. However, we find existing agent accounts are being converted to customers, because agents are interspersed with customers when importing from LDAP / Active Directory and we used the "Update Existing User Accounts" option.
We may want to update the profile of all existing customers, without touching the interspersed agents. In order to prevent this it would be helpful to separate the "Update Existing User Accounts" into two options:
- Update Existing Customer Accounts
- Update Existing Agent Accounts