Delivered in 12.1.04
In FPSC 11.x we had this feature where we could order the quick ticket templates or sort them making them easier to use.
In FPSC 12, when creating a new item and then trying to select a quick template they are not alphabetized and there isn't an easy way to find the template other than scrolling through the entire list. Having this filter will make it easier for the users to find them. Allowing the Admin to define the order would be ideal.