This idea is for those of us who prefer to use the keyboard (expediency). I'd like to be able to input data into one field, such as the Last Name field, press ENTER, and then to be presented with a list of customers whose last name contains or begins with the criteria entered.
Essentially, I'd like the field to be configurable to allow an agent to press Enter on the keyboard after enter my criteria instead of being required to click the link control's LINK button.
My initial thought is that this could be done with an on screen rule?
This could be an alternative to my previous (and preferred) idea: Add a Contact Picker, similar to the Assignee Picker.