The link control feature has been unreliable and cumbersome, at best! Add a Contact Picker, similar to the Assignee Picker. Once the contact/customer has been selected from the Contact Picker populate other fields related to the contact, such as phone number, employee ID, location, manager, email address, and department.
I'm migrating from SDE to FootPrints 12; a Contact Picker would allow for a smoother transition to FootPrints and improve user first impression. Admin Team, please make this happen!