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Remedyforce console sections need option of collapsed as default

score 255
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There is no option when editing field sets or when creating Remedyforce console layouts to specify if a section should default to 'closed' or 'open'.  This would allow a much simpler view for our users allowing them to engage one section of information at once.  I know that using different console layouts for different user profiles can make the consoles section more relevant but this still doesn't allow  the display to be as uncluttered as we'd like.  If we've been given the option to have sections expand and collapse as desired why assume that we'd want them to always open expanded?

 

2014-09-22_20-33-13.jpg

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