I am trying to build notifications so the user set in the"Staff" field on the Incident template under "Assignment Details" gets notified whenever an email reply comes in from a client user or if a new note is added to the ticket.
The emails are working however, I can't figure out how to make this so only the assigned staff member gets notified.
In the email alert, there is a section for this and I have tried setting it up for Incident Owner, or if you select Related User in the Search Section by Recipient Type, I selected "Staff ID" from that list. If I select Staff ID, it sends the notification back to the person who entered the note or email. If I set it to Incident Owner, it sends the notification to every member of the assigned queue.